With Chatter, Salesforce Takes a Facebook Approach to Collaboration

Salesforce.com today announced Salesforce Chatter, an application that provides a social network for enterprise businesses. Salesforce Chatter incorporates social networking and real-time connection features as well as integrates Facebook and Twitter status updates, making it unique from other enterprise collaboration offerings from Cisco and Microsoft, which revolve more around traditional IM screens, video conferencing and presence awareness inside an email program. For internal use, Salesforce Chatter gives employees profiles, feeds and groups. With the Salesforce Chatter platform, developers will be able to build social enterprise applications that can contain status updates, create Facebook apps, and hook into APIs from Twitter so enterprises can track comments about their brand or from their employees. As employees use more social-networking applications while at work, the security of those applications and how to harness them for corporate use have become increasingly common concerns in IT.

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