Microsoft Watches Twitter — Fixes User’s Problem in Minutes

Microsoft gets their share of slaps, I’ve been known to dish a few out myself. It’s only fair to give them a big shout out when they do something that is not only right, but far above what is expected. I follow David Hewson on Twitter, and today he was complaining about the inability to get Windows Live Writer working with his WordPress blog.

Microsoft not only spotted his complaint on Twitter, one of the developers of Live Writer reached out quickly with a fix to his problem. This is great customer service for a number of reasons: Live Writer is free, not paid; the way David set up his blog caused the problem; they gave David three options to try to fix his problem. That is simply outstanding, and a big pat on the back for all involved.

David’s problem had to do with using the Thesis theme on his WordPress blog, so anyone unable to get Windows Live Writer working on your similarly themed blog should check out David’s blog post detailing the fix. His feelings say it all:

Have to say I haven’t had a rapid response like that from Apple over anything for stuff I’ve paid for. And certainly wouldn’t expect it for something I got for free.

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