Blog Post

As FiOS Zooms, Time Warner Scrambles to Launch Wideband Service

[qi:gigaom_icon_fttx] Time Warner Cable (s TWC) today finally launched its super high-speed wideband consumer and business Internet service in New York. It’s been a long time coming, for as we’ve noted before, Time Warner Cable is a laggard when compared to other cable providers.

The company has already tried to force metered broadband on its customers, and when that didn’t work, responded by refusing to boost its speeds. But competition, as they say, is a beautiful thing, for Time Warner Cable has been losing ground to Verizon’s (s VZ) FiOS broadband service in New York while Cablevision (s CVC), a Long Island-based cable provider, has been offering super high-speed connections (up to 100 Mbps) to its customers for many months now.

As the demand for broadband has slowed down, service providers have turned to selling premium (higher-speed) packages in order to increase their revenues. Time Warner Cable has been hit hard by the slowdown. The company added a mere 94,000 net new subscribers in the second quarter of 2009.

Here are some details about the Time Warner Wideband service:

Residential: Up to 50 Mbps downstream and 5 Mbps upstream for $99.95 per month
Business: Up to 50 Mbps downstream / 5 Mbps upstream and up to 20 Mbps downstream / 2 Mbps upstream. Includes 5 static IP addresses.
Availability: Available starting today in Manhattan (below 79th Street), Staten Island and Queens (Fresh Meadows, Forest Hills and South Flushing). It will be available throughout the company’s entire NYC service area by Spring 2010.

8 Responses to “As FiOS Zooms, Time Warner Scrambles to Launch Wideband Service”

  1. Turns out TW was exaggerating their Manhattan coverage. Today I learned that I can not get the service although I’m in the central village. Of course, they omit this tidbit in all their PR.

  2. So far it is a nightmare upgrading. My modem doesn’t support Wideband and they need to come swap out the modems. $40 service fee for that… What the hell? I miss Verizon FioS in my old area. Sigh TWC = FAIL

  3. Please excuse my ignorance, but what exactly does “downstream” speed indicate? Does it directly correlate to speeds that I would experience at my router?
    I have been very suspect of the term. I have assumed it was a marketing term with no connection to real world experiences.


    • Yes, downstream (think of download) is from the Internet to you and upstream (upload) is from you to the Internet. In the distant past, Cable TV networks were one-way services; broadcasting the same signals from their headend to each subscriber. When they started adding two-way services, such as Video on Demand, data and phone, the plant became two-way and the terminology downstream and upstream.

      The advertised downstream speed will depend on many things and isn’t always achieved; as is the case in many shared networks. However, I have found that my speeds on Comcast typically exceed the published specs.