Blog Post

AT&T Service Is Having Problems in NY, NJ

[qi:___3g] Updated: A tipster just pinged me to let us know that AT&T is having some real problems with its wireless network on the east coast of the United States.  I have emailed the company. A company spokesman just emailed and let us know that that here was an issue earlier that had been resolved earlier, this afternoon. If you are one of those who has been impacted, let us know.

AT&T’s explanation of the outage doesn’t quite tell the story: “Due to an equipment issue earlier today, some AT&T wireless customers may have experienced difficulty making or receiving voice calls on their wireless devices in parts of New York City and in Northern New Jersey. AT&T technicians resolved the issue earlier this afternoon, and service is running normally. We apologize for any inconvenience to our customers.”

Update #2: AT&T let’s us know that the problems are continuing.

AT&T technicians are working to address an equipment issue that has resulted in intermittent delays for some customers in making or receiving voice calls on their wireless device in parts of New York City and in northern New Jersey.  We will provide additional information as it becomes available.  We apologize for any inconvenience to customers. Service was initially restored around 1 p.m. ET, but additional issues with the equipment occurred around 4 p.m. ET.

We are going to try and find out what really has happened. Stay tuned!

42 Responses to “AT&T Service Is Having Problems in NY, NJ”

  1. Steve from Princeton

    Princeton NJ – AT&T wireless and iPhone problems this entire weekend into today (Monday). Get full bars but phone not working (call and just hangs). Reboot phone and works. Not the iPhone, it’s AT&T (others are having same problem). AT&T sucks.

  2. We are having major problems in Catskills, NY. my phone was all over from no bars to 5 bars yesterday and today. No service even with 5 bars. When I could call out the voice I heard was scratchy. Tried to call customer service but wouldn’t take my call due to high call volume. Googled and found this article. Hope this gets fixed soon.

  3. We’re having problems here in Martin TN, we have bars, but no network connection. Lucky to get a text sent out every random so often…This is a recent issue…

  4. Astorian

    YES! Major problems in Astoria, Queens! Every single call for three or four days the other end can’t hear us, while we can hear them, bars bounce from 4 to 2 to zero, or calls drop. Couldn’t even complete the call to customer service. I’m extremely frustrated and want to know my options. Has anyone had help getting a resolution from a customer service rep for a refund of service on this VERY expensive plan? Seems if it takes up 25% of a month, we should have a 25% credit. Is going into an AT&T store an option.

  5. metsfan

    On the train up to newark thursday i noticed some issues using the internet and i had 2-3 bars when i normally have 5. Also along the hudson waterfront (NJ side) there were some lag times pulling up sites on 3G, normally it is quite fast.

    – A

  6. Yes I’ve noticed. From yesterday afternoon, calls’ audio would cut in and out on my iphone. 3G Data worked extremely slow.

    I live in Brooklyn and work in Soho.

    I HATE AT&T. They are more expensive than sprint and t-mobile but worse.

    • I’ve been having problems with people who call me not getting voicemail after 30 seconds. It just gives an error code and hangs up. I’m near Edison NJ and commute to Penn station for work.

  7. AT&T DSL has been spotty in Michigan, yesterday and today. Test with traceroute (via Apple Network Utility) show traffic is routed through toronto to NY. Was thinking of getting an iPhone, but maybe not! Verizon is boring but reliable.

  8. MissyFelicy

    Worked fine this AM, stopped in late morning, put phone on Edge and it worked OK but had difficulty with getting internet. Now 7:30 PM and all seems OK.

  9. I live near Parsippany NJ. Incoming calls I couldn’t hear anybody, but they could hear me. Switched to Edge, everything fine, this was about 1pm today or so. Tried agin around 4:15pm at the Morristown Train station, issue persisting. I’m using an iPhone 3GS. I’m just leaving it on EDGE until later tonight, then I’ll try it again. Bah.

  10. I live in Northern NJ and I had problems since morning today where callers would not be able to hear me. So I called up AT&T Business support and they had no clue about any outages and said it must be an iPhone problem (how convenient). So I called Apple and the first CSR made me restore my iPhone to factory defaults (and in the process wasting an hour of my work time)… Thankfully I got disconnected and the second time I called up Apple, a nice CSR named Jason confirmed to me that there has been 3G outages in the Northern NJ area and he asked me to turn off 3G and voila! everything worked.

    I am near my breaking point with AT&T — how many more problems are they going to have and yet keep Apple iPhone exclusivity? After a point, it does not make sense to have an iPhone and not be able to use it as a phone — which is what happened to me today…

    Few more issues like today, I’m gonna break up with AT&T and iPhone!

  11. Orlando

    I am on Morristown, 3G devices are having problems, data is fine but voice services are affected, delays and unnexpected silence on the network, also cannot hear collegues, but they can hear me, any ETA or any other fount to find information related?? Regards

  12. i’m located in denville, nj, and i’ve been having problems all day. when i make a call, the call goes through, but i can’t hear it ring, nor can i hear the person answering on the other end. when i receive a call, i can hear the caller, but they can’t hear me. very frustrating!

    hasn’t been fixed yet — still happening, and i’ve re-booted the phone numerous times.

    • Also got me in Morris County NJ this AM. Called AT&T 611 — no knowledge. Went to Apple store — they knew and said turn off 3G — “fixed voice” but killed data … seems better now. Would like to know what the hiccup was.

    • sandra lotz

      Staten Island , NY here and no service .. went to a nearby center and they said someone fell into a hole and “fried”. their words not mine .. its 5 pm and no service. As this is my only telephone service it really is an issue

  13. Brandon Schenz

    Not specifically today, but I have had intermittent problems in Downtown Cincinnati, Ohio for almost two weeks. Seems to be a problem with their 3G coverage, or overlap or something like that. A friend here at work pointed out that if you turn off the 3G network on the iPhone, then everything starts working again (albeit alot slower on the Edge network).

  14. I was getting less bars in more places this morning, but seems back to normal. It was odd because I was in locations were I usually get strong signal but was showing none.
    This is with an iPhone 3G in NJ.