MobileTechRoundup co-host Matt Miller has been a longtime customer of T-Mobile — so long that we often joke about it. That’s why we were so surprised recently to hear that Matt had dropped T-Mobile and adopted AT&T as his primary phone carrier. Matt explained that he was trying to reduce his monthly phone bills from having two carriers in his pockets. I can certainly appreciate the high cost of multiple carriers, so I understood completely what Matt was trying to do. Today Matt is sharing the experience of this process, one so frustrating that he has canceled his AT&T account and returned to the T-Mobile fold. The reason: dropped calls.
Matt is certainly not the first tech-savvy guy to ditch AT&T due to dropped calls — our own Om Malik did, too. Like Om, Matt found that the uncertainty of AT&T’s network quality was simply too much to bear. He found that he’d have full signal strength on his phones, yet would frequently have calls dropped. This is understandably too much for customers to tolerate, so Matt is back with T-Mobile.
T-Mobile made it easy for Matt to switch back; they will give him back the $800 he paid them for early termination of all the lines he originally canceled. That’s pretty good customer service on their part.
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