4 Responses to “Twitter Report Card: Tony Hsieh”

  1. Hank Wasiak

    I am an admirer of Zappos, Tony and the culture and team he has assembled. Also am a follower on Twitter and enjoy reading his tweets. Tony is the real deal!

  2. Tameka Kee

    Thanks for responding, Tony.

    I thought you might be actively DMing people — which is definitely two-way communication — it's just not apparent to someone who might stumble upon your account. (And that's the perspective we're trying provide with the report card).

  3. Tony Hsieh (CEO - Zappos.com)

    I just wanted to clarify that not responding on twitter through an @ reply on the zappos account is a conscious decision, but conversations actually do happen — they just aren't visible in the twitter stream at twitter.com/zappos.

    Whenever I reply personally to people, I always send a direct message so that the twitter stream at twitter.com/zappos does not get cluttered. We also have another account that is managed by our Customer Loyalty Team at twitter.com/zappos_service — that team responds to public tweets that mention zappos using @ replies from that account.

    Hope that clarifies things, please feel free to contact me if you have any questions!

    Tony Hsieh – CEO – Zappos.com