BT Accused of Throttling iPlayer Video

6 Comments

British Telecom, Britain’s largest broadband provider, is being accused of throttling bandwidth, impacting subscribers’ ability to watch videos from services like BBC’s iPlayer and YouTube (s GOOG).

The BBC reports that subscribers to BT’s lowest-tier broadband plan should be getting speeds of 8 megabits per second, but that speed is being cut to as low as less than 1 megabyte per second between the hours of 5:00 p.m. and midnight (prime video watching time!). The result makes watching video more difficult, if not impossible, according to at least one BT customer.

BT’s Total Broadband Fair Usage Policy states that the company does “limit the speed of all video streaming to 896Kbps on our Option 1 product, during peak times only.” However, this policy is not explained in the terms and conditions when users sign up for service.

According to DSLReports, BT and other U.K. ISPs have been complaining that content companies should be subsidizing network carrier build-outs.

6 Comments

Tony

This is not the first time BT have slowed down customers connections. However, they seem to miss the point that the world is moving down the route of higher bandwidth technologies.

It hits people that dont understand the difference and
buy their broadband based on price, only to find it does not work as they expected and really they should be saying in their advertising “not suiteable for such things as iplayer video streaming between 5pm and 12am”.

I have always avoided BT Broadband because they are far too expensive and I know that they mess about with bandwidth so you dont get what you expected to get.

Come on BT do some research and you will find that primary school children could tell you that were are all going to be watching video more often.

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