Work From Home: Field Apple Tech Support Calls

tech support

If you happen to be looking for work at the moment, Apple has a pretty nice offer. You can have all the glory of being an Apple employee without leaving the comfort of your own home. Actually, that’s probably not so tempting, since part of the appeal of working for Apple is being able to get a peak behind the veil, and maybe sneak into Johnny Ive’s design studio after-hours. Also, you need to have the patience and know-how to deal with hundreds of calls from irate recent switchers who don’t have the first clue about OS X.

Recent job postings, which can be seen at MySpace Jobs and Monster.com, among other places, call for “At Home” tech support staff. Cult of Mac puts the total number of hires Apple is looking to make at 450, according to a document they claim to have seen. The postings specify at least six different cities in the U.S., though employees will indeed work from home, instead of from a traditional call center.

This sort of decentralized approach is gaining a lot of steam in the tech industry, because it saves on overhead and allows companies to recruit the most qualified individuals without worrying about geographic restrictions or relocation issues. Apple wouldn’t be the first to try this approach, and some companies, like Sears, use it for all of their customer service staffing.

Response to the job ads must’ve been considerable; the postings are no longer live (here’s a cached version of one) either on Apple’s site or on any of the career sites. Considering the timing, this hire could be an effort on Apple’s part to anticipate a spike in demand for customer support services following the rumored launch of new iPhone hardware in June at WWDC. Keep your eyes peeled, because if this works out, Apple might continue to build its help desk infrastructure along these lines, which means a future of eating Cheetos in your underwear while drawing a paycheck from your favorite tech company could be just around the corner.

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