Blog Post

FCC Makes Phone Number Portability Even Faster

Stay on Top of Enterprise Technology Trends

Get updates impacting your industry from our GigaOm Research Community
Join the Community!

[qi:105] The Federal Communications Commission issued an order today that makes number portability faster. Carriers now have one day instead of four to switch phone numbers when requested by a customer’s new carrier. Large carriers have nine months to comply with this rule. The new order impacts the U.S. phone companies more, for they are the ones losing wireline customers at a rapid clip. With many of them going completely wireless, cable companies are picking up customers for their broadband phone service just as fast. This ruling is going only to exacerbate phone companies’ problems, but the cable companies are understandably thrilled. (Related posts: Area Codes Are Dead )

6 Responses to “FCC Makes Phone Number Portability Even Faster”

  1. any way deaf people is camping about have closed caption in commper becuse by wach espn360 does get closed caption hearing play by play becuse we were wach tv in commper with free chnnle that we wach in espn star from were that have espn online i can hear play by play becuse the cable co that took way with out by wach proram that is problm is becuse i have no cable tv that i use wach tv online in my commper i try want hear nasa tv to hear mission crol cether from johosn space center to hear the Asrount talking up space on iss space station and space shullte to hear countdown lift off to hear by closed caption that were deaf people want but i need get closed caption online commper tv went iam wach it that is futuer were we want on line becuse deaf people very comeplne rigth be use closed capting proram in commper line i wach free chnnle online wach tv online we cannot hear we are deaf thak you help spport deaf people human rigth that you

  2. Sujit


    On the surface it seems that the phone companies will be most affected. However, keep in mind, due to FCC regulations phone companies cannot do anything to retain a customer when cable companies submit a voice number-portability request. So whether it takes 1 day or 4 day, they lose the customer anyway.

    The real twist is this: when a phone company sells triple-play service to a cable triple-play customer it submits to the Cable company a request to port the number. But the customer has to call the Cable company asking for the Data and Video service to be disconnected. The Cable companies go all out in these 4 days to offer very aggressive retention offer to the customer. As a result, the customer has a higher likelihood of canceling the telco triple-play order.

    Due to this new rule, Cable companies will have only one day to target the customers, so the customer is less likely to cancel the telco triple-play order. So I would expect the Cable company triple-play churn to go up.