You can work from anywhere, but sometimes you need to access apps or files living on your desktop machine. And not all web workers (my brother, for one) likes the idea of their information floating around in the cloud. I’m InTouch offers an easy-to-use solution that allows you to connect with your own desktop machine through another computer, notebook or mobile device.
If you’ve checked out a past version of I’m InTouch, you may want to look at it again as it has improved considerably from earlier versions. The latest version adds support for 64-bit Windows computers and an easier remote printing process that allows you to print documents living on your remote computer to a printer in your current location.
I didn’t get off to a good start with I’m InTouch. I tested it by using a laptop in a different room from my home office. I’m InTouch freezed a few times and it’s not obvious that the app has a menu that appears at the top of remote desktop screen. Because of my experience in using Remote Desktop, I moved my mouse to the top of the screen thinking something would pop up. It didn’t work until I clicked the “I’m InTouch” title bar; it’s a feature that should be more intuitive.
In my first test of the app from a remote location, I’m InTouch indicated that the desktop computer was offline. It turned out that my desktop lost its connection to the network (not I’m InTouch’s fault). However after fixing that snag, it behaved very well — just like I was sitting at my computer albeit with the small delay between my taking action and the computer’s response that is typical of many remote control apps.
Upon accessing your desktop, the default screen setting looks funky. I’ve used other remote control applications before and they also had the old 8-bit color mode look. This speeds interaction with the desktop, but you can change color mode to 16-, 24- or 32-bit if you prefer. You can also change the monitor view settings to fit window, full screen or actual size (clearest).
I have two monitors on my desktop, and the “fit window” option shows everything on both monitors in a small window. Using the other viewing sizes, you can scroll left to right and back to move from one monitor to the next as the next image shows the two monitors. I’m InTouch also has an option to view all monitors, Monitor 1 or Monitor 2, which is handy if you have a multiple monitor setup.
How does I’m InTouch compare to GoToMyPC and other remote control apps? I’m InTouch provides more features for wireless devices including Outlook access, new email notification and webcam access. I’m InTouch also gives you direct access to your files, which works faster than trying to access them through the desktop and opening File Explorer in Windows. Those using Windows Mobile devices can use it to view and remote control their desktop machine. BlackBerrys, Palms and other select cell phones can access My Outlook and My Files to find and view files. To access your desktop from a mobile device, open the web browser and go to http://locator.01com.com (note the “s” in “https”).
The service comes with two plans: Standard and Premium. Premium requires having at least two licenses at $12.95 per month per computer, or $129.95 per year per computer. Premium includes the ability to remotely wake up a shut-down PC, central administration controls and a dedicated account manager. Standard edition costs $9.95 per month or $99.95 per year for accessing one computer. A free 30-day trial is available.
What remote access app do you use?