Apple Employees Drink the Kool-Aid; Motorola's Don't


In a twist on customer satisfaction surveys, Glassdoor, an online site that tracks employee satisfaction, has asked employees at mobile handset makers and carriers what they think of the executive they work for and the products and services their workplaces offer. The folks at Apple (s aapl) are cultishly loyal to CEO Steve Jobs, giving him a 91 percent approval rating. They like the iPhone, too, assigning it a rating of 3.8 out of five. The survey seems to indicate some correlation between good leaders (as judged by employee satisfaction) with good products — bad news for Motorola (s MOT). (see the table after the jump)



Michael Downs

Will be interesting to see how the RIM results change given Balsallie’s settlement of Ontario and SEC options backdating charges. Co-CEO’s, CFO & VP Finance bilked investors out of $ millions. Stock’s down 22% since initial settlement 2 weeks ago. Here’s Forbes article:


Wrong CEO if you’re talking about Motorola Mobile devices. At least you could name Jobs. Well researched.

Thomas Delaney

As a Motorola Stockholder I firmly believe that Greg Brown needs to move on. He has no vision and no sense of his own market. I am quite sure he has a browning picture of the first Razr in his office and nothing but blind hop for the future. The Tundra has been called “klunky” and “unattractive” ….it is really RUGGED – something many want. So what does Brown do? He markets it like a tomato.

Judy Miranda

This has nothing to do with Motorola or Greg Brown but are you by chance Tom Delaney who graduated from the University of Virginia in 1973 and whose birthday is January 7? If so would you let me know – I’m an old friend from back in Charlottesville, VA.


I think everyone is missing the REAL significant news – SPRINT’S RATING! Wow.

Alex Gajano

In the case of Motorola, it could be that their Mobile Devices group is circling the drain and they have not had a major hit since 2004. That group is also losing jobs as quickly as it is losing money, and employee morale has never been lower. Look at the numbers for SE, they are also dismally low since they have been letting employees go left and right. Apple on the otherhand is the toast of the industry, and the only thing cooler than having an Apple iPhone is to be working for them.

The real story here is the low numbers for LG. I don’t understand why their CEO approval rating is only 20% when they have been doing so well in the market. Perhaps that score is weighted down by LG’s performance in their other business lines. Like Samsung, they are very diversified beyond the handset industry.

Alex Gajano

p.s. Which reminds me…where are the Samsung numbers in that report? They are only the second largest handset manufacturer after the almighty Nokia.


“Kool-Aid”? The rest of your piece does NOT support the pejorative nature of that headline. Are you trying to say that the employees of Apple, likely the most innovative tech company in the U.S. and the best performing tech stock of the last 3-4 years, are adoring fools? I hope you rethink the headline.

Marl Balou

Wow I would not have guesses that Ballmer had that high a rating given the performance and prognosis for MSFT…

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