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This is the third in a series of online community manager posts over the past couple of weeks here on WebWorkerDaily. I’ve already talked about online community manager jobs and what community managers actually do, so I thought that we’d talk about what it takes to be successful as a community manager. There are skills to learn and work habits that are useful for community managers.
Here are just a few of the skills and habits that people have already mentioned in the comments of the previous posts.
- Patience to let others participate without dominating the conversation.
- Networking with a wide variety of people and being able to call on the right ones at the right time.
- Communication skills to get your point across clearly and concisely.
- Facilitation to help people keep discussions moving in a positive direction.
- Technical skills and an understanding of how your community software operates can help.
- Marketing to make sure people know about your online community.
- Self Motivation and the ability to work without much supervision.
- Workaholic tendencies in a global environment where the community never sleeps.
- Organization skills to keep track of the many activities without dropping too many balls.
What do you think it takes to be a successful community manager?