Blog Post

VirtuOz Gets $11.4 Million Funding For Customer Service Avatars

Stay on Top of Enterprise Technology Trends

Get updates impacting your industry from our GigaOm Research Community
Join the Community!

imageVirtual sales and support tech firm VirtuOz has raised $11.4 million in a second round of funding. Mohr Davidow Ventures (MDV) led the round; previous backers Galileo Partners and Inventures Group’s Eric Hahn, bringing the company’s total raise to $13.4 million (via VentureBeat). The SF-based company will use the funding for product development and to scale out.

Consumers interact with VirtuOz’s customer service avatars via chat and IMs; the company says the avatars can also learn linguistic nuances and make appropriate sales or support recommendations. VirtuOz gained a foothold with the French offshoots of companies like *eBay* and *AOL* (eBay.fr and AOL-Neuf, respectively), as the company was founded in Paris in 2002. It relocated to the U.S. last September.

A number of companies offer variations on the avatar-based customer service theme: U.K.-based KMP Interactive Marketing & Technology, for example, powers “Ask Anna,” Ikea.com’s virtual assistant, and the long-standing Oddcast, parent company of the SitePal avatars. Release.