Lords Tell Ministers: Don’t Forget Poor, Elderly In Online Comms Drive


The House of Lords’ communications select committee has criticised the UK government for emphasising online public communications at the expense of traditional printed material.

The government launched Directgov (once mocked as Directionlessgov) in 2004 following a Phillis Review recommendation that information from across government departments be consolidated on a single consumer-facing site. But the lords, in their review of government communications published this week, say: “Improvements made to the online provision of information have been at the expense of more traditional information sources such as leaflets and phone lines. Such a shift in emphasis is of concern because, despite the government

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