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Updated: Limelight Networks CDN Hiccups in Asia

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Updated with Limelight response:  A source of mine just alerted me that Limelight Networks (s LLNW) is suffering some kind of outage in Asia and Europe. Their U.S. network is working just fine, and perhaps that’s why I have not heard anything. It is hard to tell from here in San Francisco, and for now consider this unverified report. I have reached out to the company and waiting to hear back from them as well. Their head of PR just got in touch with me and said that the company did have a network degradation in parts of Asia that led to really slow response times, but the service was restored to normal by 1 A.M. Mountain Time. The service wasn’t impacted in Europe and North America, but rather impacted a few web sites in Asia that were using “using one of our storage centers.”

“We are looking into the cause and waiting for details,” he said, pointing out that the outage took place for a shade over two hours. In a follow-up update, the rep said that the “degradation in service” took place during a five-hour “maintenance window” by NTT, and that “three of our customers in Asia reported service performance degradation during that time.” If you are one of the sites (or service) that was impacted by this outage, get in touch or leave a comment. I will update the story as soon as I get more details. Further update: Readers are saying that Limelight is still down — please see the comments section. If this outage is happening it is not good testimony for Limelight, which recently touted that its global content delivery capacity had exceeded two terabits per second (Tbps). Or as the company colorfully put it, enough capacity to deliver broadcast-quality content to over 2 million simultaneous Internet users.

Image: Limelight Networks Map, courtesy of the company

25 Responses to “Updated: Limelight Networks CDN Hiccups in Asia”

  1. Tariq Rauf

    Goodness me.

    Its the 27th and its still down!

    sites like deviantart and facebook video still have content delivery issues! can someone notify LLNW? even their website seems to be down! is this India specific?

  2. Let me jump on the bandwagon…

    SimpleCDN actually does *NOT* have service in Asia at this time (coming soon though), but if you are looking for a great CDN starting at 5.9 cents per GB for transfer in USA and Europe, then come checkout SimpleCDN!


    Frank Wilson
    Chief Engineer, SimpleCDN

  3. Not to be part of any pissing contest, but for the record BitGravity has 5 nodes in India including multi-petabyte origins. I believe we may have the most complete coverage of India from a physical and incumbent perspective.

    CTO, BitGravity

  4. So, LimeLight and Akamai are really expensive though compared to the others. With TATA picking Bitgravity, we don’t have the scaling issue that everyone keeps talking about. Why would the largest Com company pick BitGravity if they couldn’t do the job? Has anyone experienced an outage from any of these CDN besides this LimeLight one? I am curious to know if they have, my company is looking right now. I don’t like what I hear about LimeLight and Akamai is pricey. Thanks…

  5. I am not sure if people who use a CDN realize what they give up and what they should get. Except for Akamai and likely Bitgravity, none of them have any delivery assets on the ‘edge’ in India. There is a significantly increased latency for smaller assets and it doesn’t matter if the assets were stored in-memory( the way CDN sales folks describe their services) half way across the world. The increase in number of hops causes the possibility of degradation when catastrophic events like oceanic cable cuts or network congestion/flapping occurs in one or more paths. I have seen PHB’s who wanted to do things right buying into CDN services without considering the implications of loss of raw web-server statistics for certain type of static assets which is important for social media sites ( CDN’s mostly provide that as an add-on service with considerable abstraction ).

  6. You guys seriously would leave limelight for Bitgravity or Tata for realiability reasons? Limelight is on another level, Bitgravity and Tata are for cheap ameatur sites. Limelight might be having a hiccup but overall are hands down a better CDN than those jokes you mentioned. Theres a reason the Limelight was chosen to stream the Olympics, and they handled the highest video traffic ever recorded without anyone KNOWN glitches.

  7. I was wondering why I was having problems. Aren’t CDN’s supposed to be a bit more resilliant? Good thing there are more reliable groups. Tata seems to have a good CDN now….

  8. We’re using LimeLight and it’s an awful mess, I hate dealing with their support and we’re looking at better options in Asia, so far BitGravity is looking fantastic.

  9. Shoukath

    I’ve heard of BitGravity, they partnered with Tata Com didn’t they? I did some googling and all I see is good comments about them. Oh, they do Vimeo? Very nice…..

  10. Rajagopal

    We’re using LimeLight and it’s an awful mess, I hate dealing with their support and we’re looking at better options in Asia, so far BitGravity is looking fantastic.

  11. My Company (CDNetworks) did not have issues that we have seen for our customers in APAC. This is why we have seen an increase in requests from customers that need CDN services for that region… Food for thought – sometimes cost is not the only driver for decisions..

  12. I heard Limelight had a problem in Shanghai starting last month that still hasn’t been fixed. users were being routed to U.S. servers and the problem could not be immediately fixed since they depend on ISP routing protocols in some cases.

  13. Limelight is down for sure. The Tech support guys have no clue what is going on, and PR guy is lying. They are down since 9AM india time and it is now 9pm, what a bunch of loosers.

  14. I am also hearing that customers not on Limelight also experienced some problems last night in the APAC region for a short period of time. It’s starting to sound like a peering connection or some other third party network was the root of the problem.