Coffee break- customer support the way it should be

Coffee_man_2I am sitting here in the local coffee barn sipping on a dry cappuccino and thinking back on good customer support.  The story about the Dell support gone bad was fresh in my mind as I headed earlier to the Apple store to return my mini-adapter for the iPhone.  You may recall they issued a recall a few weeks ago for the adapter as it may break in the plug and create a fire hazard.  I have been meaning to take mine into the Apple store to exchange it but never got around to it so today off I went.

I was greeted by a rep and explained the purpose of my visit who took me to the back genius bar.  They asked for my old adapter and my iPhone serial number so I handed both the adapter and my iPhone over.  They accessed the About page on the phone and entered in the serial number.  In thirty seconds they handed me a new adapter and that was that.  Now this is not a complicated process but I’ve had similar situations with other vendors that went a bit differently.  Kudos to Apple for recalling the defective part and making the swap super simple. 

This went so quickly that I looked at sleeve cases available for the MacBook and really like the incase neoprene sleeve so I got one.  I’ll give more details about this sleeve soon but what I liked about it besides how thin it fits the new MacBook is how it has handles (something many sleeves do not) and it also comes with a detachable shoulder strap for those who want one.  Nice construction and only $45.  I don’t see it on the incase web site so maybe it’s only available in Apple stores.

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