I am sitting here in the local coffee barn sipping on a dry cappuccino and thinking back on good customer support. The story about the Dell support gone bad was fresh in my mind as I headed earlier to the Apple store to return my mini-adapter for the iPhone. You may recall they issued a recall a few weeks ago for the adapter as it may break in the plug and create a fire hazard. I have been meaning to take mine into the Apple store to exchange it but never got around to it so today off I went.
I was greeted by a rep and explained the purpose of my visit who took me to the back genius bar. They asked for my old adapter and my iPhone serial number so I handed both the adapter and my iPhone over. They accessed the About page on the phone and entered in the serial number. In thirty seconds they handed me a new adapter and that was that. Now this is not a complicated process but I’ve had similar situations with other vendors that went a bit differently. Kudos to Apple for recalling the defective part and making the swap super simple.
This went so quickly that I looked at sleeve cases available for the MacBook and really like the incase neoprene sleeve so I got one. I’ll give more details about this sleeve soon but what I liked about it besides how thin it fits the new MacBook is how it has handles (something many sleeves do not) and it also comes with a detachable shoulder strap for those who want one. Nice construction and only $45. I don’t see it on the incase web site so maybe it’s only available in Apple stores.
{"source":"https:\/\/gigaom.com\/2008\/11\/03\/coffee-break-c\/wijax\/49e8740702c6da9341d50357217fb629","varname":"wijax_067d81342e85912138f1f70cf9e6efe1","title_element":"header","title_class":"widget-title","title_before":"%3Cheader%20class%3D%22widget-title%22%3E","title_after":"%3C%2Fheader%3E"}