If you and web workers you collaborate with have been considering using customer relationship management (CRM) software, it makes sense to look not just at proprietary solutionis such as Salesforce.com, but at open source solutions. Open source CRM solutions are now very competitive with proprietary alternatives. Over on the OStatic blog, we just rounded up some good tools to consider.
SugarCRM supports sales force automation, marketing campaigns, support cases, project management, calendaring and more. It also works with both MySQL and SQLServer.
Finally, I’ve written about SplendidCRM before. It’s hosted on the web and based on both SugarCRM and Microsoft’s .Net framework. I particularly like its charting features, which you can annotate in many ways.