Apple's Image May Be Cracking

ScreenshotBetween the iPhone and MobileMe, we’re starting to see some complaints about Apple quality and support – widely regarded as the cornerstones of the company’s reputation. Twitter is full of complaints about MobileMe, and the company has gone so far as to add another 60 days of free service for suffering subscribers. Some prominent bloggers have also weighed in on the issue of Apple quality recently, with negative views.

And yet…despite some high-profile complaints, the bulk of Apple users still seem to be satisfied. A survey at our parent blog GigaOM is finding most respondents to be satisfied, and the just-released American Customer Satisfaction Index scores put Apple ahead of all other computer manufacturers for Q2. So despite some stumbles, it looks like Apple hasn’t yet lost its shine.

What’s your take on the state of Apple products?

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