Google Apps, Mail Go Offline for Some

Updated: Quite a few people are experiencing an extended downtime on their Google Apps accounts, according to sporadic reports that have landed in my inbox. Some folks are not able to get their email, while others have not been able to get hold of their documents. It’s not clear how many people have been impacted, or the magnitude of the outage.

I will call Google later today and find out what is going on with the service. We have personally not suffered this outage so I can’t get too worked up about it. My personal feelings about GMail as an enterprise mail solution are mixed.

The litany of complaints is available for all to read on Google Discussion Group for Google Apps. The problems started last night, according to some estimates. On the discussion group thread, at 2:45 am this morning, a Google support person said that, “[T]he support team are still on duty as are the engineers who are trying to fix the problem. Unfortunately we still don’t have an ETA on resolution, but we’ll keep you posted about the situation and share any additional information we get.”

The problem has a certain Shakespearean twist to it. Many folks want to lodge their complains but can’t — because their email isn’t working. If you have been impacted by this outage, let us know by leaving a comment. You can share your browser outage screenshots via Skitch with us as well.

Update: Stacey just IM’d to let me know that her Gmail is on the blink as well.

Update: A Google spokesperson got back to me, saying:

A small number of our users had difficulty accessing Gmail yesterday. Some Google Apps users were also affected. The problem is now resolved. We know how important Gmail is to our users, so we take issues like this very seriously, and we apologize for the inconvenience. We encourage any organizations having technical difficulties to visit the Google Apps Help Center (http://www.google.com/support/a/ ) to contact the Google Apps support team.

Photo courtesy of Kyle May via Flickr.

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