Sprint Mogul update- you can’t have it

Sprint_mogulI just got off the phone talking to my brother who is an unhappy Sprint customer today.  He has a Sprint Mogul Windows Mobile-based smartphone that he is quite happy with.  It does everything he needs and as his first Windows Mobile phone has surprised him how capable it is.  He’s been using it now for a few months and even though he’s not a tech junkie like me he has gushed about it every time I’ve spoken to him about it.  Until today.  It seems that he found out somewhere that Sprint has a Windows Mobile 6.1 upgrade for the Mogul and after researching it online he decided that the additional functionality of WM 6.1 was something he could use.  The problem is he is a regular consumer and not a business customer.  It seems Sprint is telling him that the upgrade is only for business customers and they won’t let him have it since he’s just a regular guy.  Say what?  How does it make sense that how a customer is classed by Sprint should have anything to do with getting the update or not?  The update exists, it is being provided to business customers but not to regular consumers? Why did they sell him the phone in the first place if they weren’t going to provide him updates for it?   Needless to say senseless policies like this have my brother rethinking his business relationship with Sprint.

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