Apple makes amends with MobileMe users

Let’s face it, MobileMe’s first few days of life have been, well, difficult. It was problematic from the start, with the transition from .mac to MobileMe taking well over 24 hours, as opposed to the planned 6-hour outage. And when the web apps did go online, even though they were a step in the right direction, they were also slow and flaky at first. And then after a couple days it dawned on users that computer-to-MobileMe push was nonexistent. Well today, Apple made amends with its MobileMe subscribers by not only apologizing for all these issues, but extending every MobileMe user’s subscription by 30 days for free, reports Macworld. Wow.

Here’s the full text of a letter being sent out to all MobileMe customers:

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word “push” in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe “cloud,” changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word “push” until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

While I had hoped that Apple would acknowledge MobileMe’s issues, at no point did I expect them to offer a free month of service to all subscribers. For that all I have to say is thank you, Apple.