Blog Post

Apple makes amends with MobileMe users

Let’s face it, MobileMe’s first few days of life have been, well, difficult. It was problematic from the start, with the transition from .mac to MobileMe taking well over 24 hours, as opposed to the planned 6-hour outage. And when the web apps did go online, even though they were a step in the right direction, they were also slow and flaky at first. And then after a couple days it dawned on users that computer-to-MobileMe push was nonexistent. Well today, Apple made amends with its MobileMe subscribers by not only apologizing for all these issues, but extending every MobileMe user’s subscription by 30 days for free, reports Macworld. Wow.

Here’s the full text of a letter being sent out to all MobileMe customers:

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word “push” in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe “cloud,” changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word “push” until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

While I had hoped that Apple would acknowledge MobileMe’s issues, at no point did I expect them to offer a free month of service to all subscribers. For that all I have to say is thank you, Apple.

12 Responses to “Apple makes amends with MobileMe users”

  1. Itzawrap

    My opinion….MobileMe is stupid. Doesn’t work as advertised….groups gone, icards gone, bare bones interface lacking in the traditional Apple style and experience and features. Feeeling like something is missing….All that for 100 buck a year. Such a deal!

    I may leave after being with .mac from the beginning. Don’t want to pay extra to another site for the ability to send a card to someone. Don’t want to fight with software or tech support or corporate arrogance.

    And the more I think about it the more stupid the name sounds to me….MobileMe, Yikes!

  2. I haven’t had email service for 8 days now. Apple offering a month of free service…what service? I have none! I was completely happy with .mac and had been for 3 years. I won’t be staying on for mobileme

  3. I wasn’t impacted by the outage terribly, as I only use my .mac account for backup purposes. But I was happy to see that Apple owned the problem and offered up the free month of service. Nice customer service move by them, although reading some of these comments and others indicates the service is still probably not ready for prime-time.

  4. all apple needs to do now is fixed the iPhone software! This update has killed two old iPhones. Went to the Apple store twice in the past two days. They were happy to help and replace them, but still-get it together already.

  5. tallmanbaby

    Personally, I cannot imagine that iCards is the most technically complex of beasts to implement or run, and to be honest the new MobileMe, does look a bit sparse and fun free,

    I’d really like to see Apple bring back iCards, to bring a bit of frivolity back to MobileMe, and let us show off to others just what fun Apple stuff can be


  6. I must beg to differ. As of today 7PM 17 August, my MobileMe account is still a disaster. I spent 90 minutes with a “genius bar” Mac guy yesterday who informed me he couldn’t figure it out, but maybe it was my Entourage software (which he said gleefully was made by Microsoft–never mind Mac sells it and hypes it). Neither of my assistants in two cities can dependably make schedule changes for me. I cannot sync at all with my blackberry. I would not buy an iPhone right now because even Apple’s iPhone will not sync with its Entourage software, which is the only viable substitute for Outlook.
    This is no 15 minute delay of instant gratification. This is a major company pretending it sells software that lives up to the tagline “It just works.” When are we going to start holding companies accountable for selling software that is ready for prime time? Probably when comments like those above stop enabling cheap, shoddy, vaporware like MobileMe still is.

  7. Why this obsession with instant push? Do people really need their calendars updated faster than every 15 minutes? If you really needed to do it right away, why not open the web app and enter the appointment there.

    Lot of to-do about nothing I think.