Thank you for spoiling last night’s season finale of Lost. Because of the key queuing issue with your set top boxes, two separate plot points from the show were ruined. It’s the same problem we’ve written about before, and it’s getting worse.
I pushed fast-forward to skip ahead through the commercials (Tom Rogers was right about the death of the 30-second spot), when the all-too familiar problem kicked in. At first nothing happened, so I pushed fast-forward again. Still nothing. Then suddenly the box kicked into overdrive, blasting through commercials and then through the show itself.
Play, stop and rewind buttons were furiously mashed in a vain attempt to get the box to slow down. Expletives were shouted, but it kept plowing through. Characters were killed in silent super speed before I could find out why.
Comcast, I know we’ve had our differences in the past, but please, please, please fix this problem. Don’t spoil what little good TV there is left.
Your customer because there is really no other option yet,