Verizon EVDO update

Verizon_logoI have an answer to my question about the Verizon EVDO service here in Houston.  This morning I arrived at my office in Big Oil Co. at 6:30 am and at 6:50 I called Verizon technical support.  Despite the early morning hour in just a few minutes I was speaking with a competent tech support specialist who listened to my problem and then spent the next 10 minutes having me go through some steps to make sure I was using the latest modem firmware and Verizon software.  Once we verified that she reset everything on her end and then we tried the modem again and got the same error I have been getting for the past few days.  Based on that testing she is going to overnight a replacement v740 modem to me that hopefully I’ll have tomorrow so I can get back online while on the go.  Kudos to Verizon for a very competent and pleasant support experience.

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