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In Ohio, AT&T U-verse Is Having Problems

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Residents of Lakewood, Ohio, seem to be up in arms over AT&T’s triple-play U-verse service, complaining that AT&T overpromised and underdelivered on the service. Many are complaining about the refrigerator-sized boxes that have started to sprout up in their community. Local politicians are clearly upset with the number and location of AT&T’s boxes. (Check out the photos on Flickr.) The original plan was to have 43 boxes and the current count is above 50. As The Lakewood Observer notes:

Kevin Butler (ward one) may have summarized council’s frustration when he observed that “this project no longer resembles what we agreed to three years ago. There are many more installation locations than I remember in the original agreement and the number of boxes per location has increased.”

8 Responses to “In Ohio, AT&T U-verse Is Having Problems”

  1. Ramsey in Austin TX

    Look out: After I signed the contract, U-verse poached my phone number (without my permission) away from my ISP, Time Warner, before they discovered they couldn’t do an install at my house (older non-grounded electrical plugs). After the first failed attempt to install, during which the tech didn’t discover the problem, my phone service with my old ISP disappeared, rerouted to a non-existent connection. The second install attempt discovered the problem, ATT just said “sorry” and walked away. Now I’m without home telephone for two weeks while Time-Warner drags its feet getting my digital phone hooked up again, at an extra charge and in a more expensive package.

    Nothing like being gang-raped by a couple of giant corporations.

    Worthwhile noting that the poor UVerse tech was left on hold by his own company for over 20 minutes. It took me an hour (of cell phone minutes) to get anyone to complain to when I discovered my phone had been disconnected and re-routed into cyberspace.

    A plague on both their houses.

    Austin, TX

  2. TomNTexas

    HEY George,


    I was told my Inet would be a T1…evidently the “T” being a piece of wire streched between two TIN cans. On the other hand the TV picture is clear as a bell when its not pixelating, screen freezing, and going to black with a “poor quality signal” message on it. The upside is that one of our two phones works “all the time” with a downside being the mess the ELEVEN count em, eleven techs, the last one a supervisor, open wire mess they left behind them.

    Incidently if you intend to keep Uverse and want internet speed go to USB and use Firefox. The ATT buggy Yahoo browser never has worked right even with DSL.

    But you’re right George rather than complaining any longer my next phone call will be “Hello ATT. Come get your junk out of my house!”

  3. Hey George, there are plenty of things to complain about when it comes to U-verse. 1st, the way they don’t deliver PEG channels. 2nd, they don’t provide closed captioning, even though they are required to do so by federal law. 3rd, they cannot provide Federal or State Emergency Alert, even though required by federal law. 4th, their download + upload speeds are a joke. 5th, they only build to wealthy neighborhoods. I can keep going…it’s all been a lovely ride.

  4. saran

    my sites admin password not working. I need goood sleep and travel. I am going to meet all my friends and messaging them to all….

  5. u-verse doesn’t scale, AT&T discretionary CAPEX will seem short sighted given the upcoming broadband speed wars to capture and retain broadband users. in the end they’ll have to build out anyway, but will be behind the curve, i’d buy Verizon FIOS in a usec if it was available in SF. unfortunately we’re sunk locally.