After power cycling my Blackberry twice and hard booting once, I had to come home after an afternoon out to find out that RIM is having another North American service blackout. I can hear the screams from Wall Street and Capitol Hill from here.
After the outage last April, RIM took a great deal of heat for waiting 2 days to explain to users exactly what happened and for not being communicative with customers during the outage itself. This time around, according to Reuters, RIM notified some clients of today’s downtime while it was actually happening:
RIM notified its clients of the outage in an e-mail.
“This is an emergency notification regarding the current BlackBerry Infrastructure outage,” RIM support account manager Bryan Simpson said in the e-mail, which was sent to the company’s large clients. The message said the outage affected business clients and “users of the Americas network.”
Let’s just hope those clients happened to be at their desktops when the message came in. Isn’t that like calling someone to tell them that their phone is out?
{"source":"https:\/\/gigaom.com\/2008\/02\/11\/rim-blackberry-service-goes-out-again\/wijax\/49e8740702c6da9341d50357217fb629","varname":"wijax_813929d656890787c5c35caf10a0869d","title_element":"header","title_class":"widget-title","title_before":"%3Cheader%20class%3D%22widget-title%22%3E","title_after":"%3C%2Fheader%3E"}