Matt couldn’t even find the SIM-only deal on AT&T’s website anymore. As such, he decided to engage ‘Natalie’, the friendly online chat sales representative, to see if she could help him. …So it appears as though ‘Natalie’, whom AT&T has entrusted with interacting with consumers online, is not only unaware of any statements that AT&T has publicly made regarding the SIM-only contract-free, but she also has no issues making very direct and absolute statements regarding such deals.
Apparently, the AT&T sales teams have not received the memo yet. As always, I got on the horn, ready to holler and scream (sorry doctor). An AT&T spokesperson tells me
The rep made a mistake. We do not require you to take out a one- or two-year contract if you bring your own device unless you want to take advantage of a promotional offer. We are letting customer care know about this and will make sure our reps have a full understanding.
OK, as I said earlier, let me know if this doesn’t happen. I am going to be keeping an eye on this for the foreseeable future. Feel free to share your story in the comments.