Switched at Install: A Verizon FiOS Horror Story

Somewhere outside of Seattle there’s a guy who’s very happy with his new Verizon FIOS service, but is not at all happy with the company providing it. Andru Edwards got a new FIOS high-speed broadband account from Verizon eight months ago, only to realize that his online control panel had been set to another subscriber’s account. After a lot of calls (seriously, Edwards spends several paragraphs dealing with customer support at Verizon) he still sees this other subscriber’s credit card information, account activity and billing address. He figures that the technician who did the install switched his information with the other customer’s, and Verizon can’t or just doesn’t want to fix it. Horrible indeed.