Unwelcome Surprise from Intuit for Mac QuickBooks Users

As if being asked to pay just as much as Windows users for software that has consistently been inferior wasn’t enough, the Mac update of Intuit QuickBooks 2006 and 2007 was wiping out users’ Desktop files and all contents. Yes, this was a nasty one.

Intuit responds:

We appear to have identified and resolved the problem that is causing this. If anyone is still getting the update prompt combined with the message about lack of disk space, please post here letting us know.

For those of you who have been affected, we are testing out options for recovering the deleted files. Our recommendation for now is to turn off your computer and do not use it further. If you continue using your computer or reboot, you may over-write the area on the disk where the deleted data is stored, preventing any recovery efforts from being effective.

If you have been affected and have lost files, and haven’t already posted your contact information in the original discussion, please email your contact information to us. We’ll get your contact information to the team that is working on this, so that you can be contacted for follow-up.

Here is the Knowledge Base article about this issue. The article will be updated as we move forward.

Maybe this is a good time to investigate some accounting software alternatives?


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