We all love Google. The search, the maps, the betas, and the Reader. Why do we love Google so much? Why are they the good empire that loves us as much as we love them? Here’s an example: yesterday the F11 key stopped toggling full screen mode in Google Reader in Firefox. I blogged about it here on jkOnTheRun so others would know about the problem since it had worked earlier in the day but stopped working just before I blogged it. Nothing special, just a blog post about it. What happened next is why Google is the good empire. I posted my notice about the bug at 12:10 PM. At 1:48 PM an engineer on the Google Reader team left a comment that acknowledged the bug and stated that a fix would be forthcoming. At 4:41 pm the engineer posted that the bug was fixed. That is phenomenal customer service and why we feel so loved by the Google.
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