After much anticipation, my new MacBook Pro arrived this weekend. Following an evening of migrating files, applications and settings to the new laptop, I was extremely pleased with its speed, responsiveness, and all the little things that make it an excellent Apple laptop. But this morning, when I reached the office, we hit a serious snag. After waking up from sleep, the keyboard and trackpad were completely unresponsive, even after multiple reboots, removing the battery, and hitting just about every key combination I could think of.
After significant hassle, I attached a USB keyboard and mouse to the laptop, and that’s how we’ve been operating for the last few hours.
Considering I can sometimes be the quintessential Apple fanboy, this is a very public issue. Looking throughout the Web for a magic key sequence or seance I could provide to wake the keyboard back to life, I stumbled upon a discussion board on Apple’s support site that shows dozens of people with the same, unfathomable issue.
Some have written, “External USB keyboard and Bluetooth mouse work fine, but the built in keyboard and trackpad are dead,” and others… “Randomly, the keyboard and trackpad go completely dead, and though the computer seems otherwise unaffected, I cannot do anything.”
It looks like the only solution is to take the laptop to a repair facility pronto, and we can expect the machines to be out of service for a few days at the very least. I want so badly for this to be a user error, so I can laugh at myself later, but it doesn’t look like that’s going to happen.