iPhone store credit is resolved; kudos to Apple support

100dollarsJust a quick update that Apple was able to resolve the iPhone store credit issue I was having. The fact that I ported a new number to my iPhone four weeks after activation was definitely the culprit and Apple was very responsive in addressing the issue. What I gather is that they had to manually update their database to link my new number with the iPhone’s serial number. Once that was done, they actually generated the SMS to my iPhone for me, which provided me with my access code. Kudos to Apple’s customer service; thanks for making next month’s expected Leopard upgrade cheaper out of my pocket.

If you ported a number to your iPhone after your activation, you’ll likely have the same issue so contact the support folks at iphonestorecredit@apple.com for help. You’ll need to provide your serial number, original phone number and new phone number.

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