Blog Post

Quick iPhone tip for Exchange if you can’t send mail

Exchange_settings_iphoneOne of the first things I did on the iPhone was to configure it for my e-mail. I’m still using 4Smartphone for my hosted Exchange account as I mentioned in my "Hosted Exchange 101" post earlier this week. I know that my provider supports IMAP, so I knew that I should be able to get the mail from the Exchange server to the iPhone.

Once I configured it, I ran into a problem: I was able to receive mail, but I was unable to send mail. A few minutes later, I had figured out the minor issue and just in time: this afternoon one of our readers had the same issue. Ken shot me a note indicating that he too uses 4Smartphone for Exchange but he could only receive mail, not send it. I explained these two simple configuration tips:

1. I used the Exchange tab on the iPhone, not the IMAP tab. Ken was using the IMAP tab, which might work but I’m not going to undo my mail settings to find out. ;)
2. Quite often people put their mailbox ID and password on the Incoming server settings, but not on the Outgoing server settings. This was my issue which is easy to resolve and Ken had done the same thing.

Once I passed this info to Ken, he added his credentials for the Outgoing server and he was sending mail without any issue. A common-sense, simple solution that’s easy to overlook when quickly configuring your e-mail client.

7 Responses to “Quick iPhone tip for Exchange if you can’t send mail”

  1. Michael

    Why did you switch from MailStreet to 4smartphone.

    Also, is either better than the other if I am using an iPhone3G for my mobile device? Thanks.

  2. Frazer

    I had the very same problem! When I was setting up my e-mail I saw that in the outgoing box it said optional!! So I opted not to bother. All fixed now though!

  3. prabhu

    I have office mail id which is configured in exchange 2k3 server.I gave my public ip add and gave all credential but nothing has happened.Is there any setting in server i have to configure.


  4. Skip Coghill

    You guys are the best!!!

    I am using Mailstreet and have been able to receive but never send on my iPhone. It was very frustrating and when I called Mailstreet on June 29th the guy had a little bit of attitude that I was even trying to do “his” exchange mail on my wanna be exchange supported iPhone. Think his comment was something like “those lying iPhone SOB’s claiming they can do exchange”

    At that point, I just said “Oh well, half is better than none”. So I figured I had to live in a one way exchange mail system.

    I went in and added user ID and password to outgoing and “I HAVE EXCHANGE EMAIL BOTH DIRECTIONS!!”

    If this were a pay site this alone would be the worth the admission price.

    I selfishly NOW am very happy you got an iPhone!

    Thanks for that super tip!