Sunset at Sunrocket? Layoffs rumored

118 Comments

Update: Andy Abramson has more details on the story. CTO/CXO and several others are gone.  Still no word from the company or their PR department.

Sunrocket, one of the many VoIP service providers that has been suffering as a result of an all-out voice assault by the cable companies is rumored to have hit a major airpocket today. Our sources say that the company laid off about 40 of its employees, including some C-Level executives. While the company isn’t exactly out of business, things are pretty dicey here.

I have emailed their PR department but haven’t heard anything just yet. I am getting on a plane in about 10 minutes and if they get in touch before that, I will update the post. I am going to try again during the stopover in Newark. Please treat this as a rumor for now.

The VoIP service provider claims that it has 200,000 subscribers. The founders – Joyce Dorris and Paul Erickson – left the company earlier this year, and now the only hope for the company is to raise more capital from its existing investors including Nokia. The VoIP service providers including Vonage have been having a bad year as cable companies have started to flex their muscles and offering triple play services. SunRocket has been a hard company to figure out – and despite it’s great marketing spin, we found it hard to buy into their plans.

Our previous SunRocket stories

118 Comments

byebye

This should teach you knuckleheads trying to save a few bucks going for the cheapest deal out there. Instead of saving, you got owned!

Another customer service rep a tech in this case

I have just came from the call center and they have fired all employees including management. So if you have SunRocket I hope you can get your money back because from what I have heard SunRocket owes Bell Industries millions of dollars. SunRocket also may be filling for bankruptcy. By the way to all those former members of SunRocket I have enjoyed taking care of your issues. Best of luck on getting a refund. Oh by the way Sunrocket is supposed to be a NO GOTHCA YA PHONE COMPANY AND GUESS WHAT???? THEY GOTCHA!!!!!!!! NO WARNING ON THIS FOR US OR ANYONE, EVEN THEIR OWN PAYING MEMBERS!!!!!!

Customer Service Rep

JUST FYI.

I AM A SUNROCKET EMPLOYEE VIA BELL INDUSTRIES AND TODAY ABOUT 2 EST MY EMPLOYEMENT WAS TERMINATED.

THEY TOLD NO ONE OF THE CLOSING. NOT CUSTOMERS OR EMPLOYEES. I TOOK CALLS ALL DAY REGARDING YOUR RED RUN LIGHTS AND ITS BECAUSE THEY SHUT DOWN THE REGISTRATION SERVER B/C THEY ARE DOING A SYSTEMATIC SHUTDOWN OF ALL SERVICES.

TO AVOID FCC LAWS SUNROCKET WILL BE TERMINATING YOUR SERVICE MORE THAN LIKELY SO THEY DONT HAVE TO HIRE ANYMORE CUSTOMER SERVICE REPS TO SERVICE YOU.

IN CLOSING, FUCK YOU SUNROCKET AND YOUR SHITTY FAKE VOIP SERVICE.

Robin Armour

Sunrocket isn’t taking Customer Service OR New Sales calls, and the red “Run” light is blinking on my gizmo.

I’ve been with them over a year, and the service has been flawless, after a rough start because of the number of routers on my cable service.

I renewed at $199., and if the system folds I’m still way ahead of what I would have been paying for an AT&T land line.

Doug

Are these guys still in business? Just called their 800-786-0132 customer service # for my refund and got a message saying “sorry no longer taking customer service calls”

Kyle Colson

SunRocket is not going to pay any severence or any vacation time. There are no buyers looking to close a deal. And if you are a vendor GOOD LUCK!! Getting your money back. People will have 30 days to port the SunRocket numbers out.

J

As of today SunRocket is no longer taking new customers. Final layoffs expected tomorrow and the ramp down team of 25 has been put in place.

Well done Lisa, well done!

tom

the company will stop taking new customers at 3 pm today…big meeting tommorow morning where most people feel that a large (50%) will be laid off (with no severence)…dead man walking

Michael

Just thought I would check to see if anyone has heard anything new. SR looked to be a great alternative to AT&T.

Mikey

I love SR, have had it for years at home and office.. Please stay in business SR!

I agree. I would never use vonage.. commercials are probably why it costs so much.

SR has a great product..

Dave

SunRocket will close their doors within 2 weeks.

Ammit is HOT!

Joe

I know several folks there…the CTO, CIO, CFO and 30+ others were whacked without severance. They have about two weeks left before they close the doors, unless they can find a buyer.

James

the voip I was considering dropping local phone service for, may be having some financial problems. Maybe it was good I chickened out last week and settled on a stripped down plan from our local…

James, Editor
Gary Carvolth Voice of the Common Man
http://www.garycarvolth.com

Put some Back into it, SR

C’mon, grow a set.
Toughen up.

Hard times are part of the business world. SR is a fantastic product, and the deep pocket competitors are trying to crush this fresh new kid on the block.

Stay the course, SunRocket. Make your cuts and keep the company afloat. Hard work and a good product (hopefull) will prevail.

(also, I have a 2 year contract, and wish the company the best, for selfish reasons)

chris

They are! The call center here in town has laid off a lot of people. They even took the sign down from the front of the building. They said it was to remodel! HAHA what a frickin joke.

SunRocket Layoffs

The layoff rumors are true as I am a former employee of SunRocket and I know quite a few folks who were let go:( They also gave no severance to those effected. They have not been able to pay vendors in months and more layoffs are expected.

Lisa Hook is to blame!

sojo

Darn! I’ve been a customer of theirs for over a year and love the service – never had a single problem – only cost me $179 for 2 years so i guess that’s one reason they’re hurting ;-). I refuse to go to Vonage due to one fact – i HATE their tv commercials. Comcast – sucks cuz they just too expensive. So what are my other options … none. Cell phones only i guess. (i hope SR gets more funding).

Dave

hope they can correct – I’ve been very happy with their service and they just re-designed their dashboard!!

JMan

Vonage also had layoffs about 225 people. But they have a staff of 2000 plus outside callcenters. So this seems like a trend.

Eric Atkins

Hard to buy their plans?

I couldn’t pass up the $200 for two-years plan. They also offer a $99 for one-year plan.

I’ve had the service for several months and am trilled with the service.

I guess I’m now hoping that I can use the service for the full two years…

Mark M

Wow, never seen that coming, I just purchased the Annual Plan. So far it’s great. You can add all your contacts online, so when anyone calls from your contact list it shows their name as it appears on your contact list.

Jake

If they’re smart, they won’t short it. Lay off a few too many, not a too few.

Clouds over the Sun

Please change There to Their so called marketing group. Thanks.

Clouds over the Sun

They have not paid their affiliates for months. There so called marketing group never responds to emails nor telephone calls. Ask them why? Months ago they reduced their affiliate cookie to 1 day so as to rip off affiliates and attempt to receive free advertising.

Blue Run has themselves to blame for putting someone like Lisa Hook in charge. The only way to save their investment is to see if they can hire a marketing genius such as Steve Case, give him a big piece of the equity and get out of the way.

Mike

Not a rumor. My friend at Sunrocket just emailed and said that it had been a very bad day for a lot of his coworkers, and that he only had a “guarantee” of employment of 30-45 days.

Naptowner

Om,
SR has no PR dept. The PR person left earlier this year and last I heard they were trying to hire someone.

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