Genius Scheduling Opens Up

9 Comments

concierge
If you’ve ever used the Genius Bar at your local Apple Store, you’ve used their Concierge Service. You can sign up from Apple.com/retail from anywhere (not just within the store itself) for a convenient time that day and then head on in at your leisure. Works well enough and is definitely nice to walk in and sit down to the undivided attention of a Genius.

Well a couple days ago it seems the rules have changed a bit. Now you can schedule any appointment at the Apple Store up to 2 days out! No more being stuck to the available times the day of, you can choose a good time for you in the next couple of days in case that works better. This is a really nice change, which I believe is only a couple of days old.

The above is as a Guest. Where the login page used to say Guest and ProCare, it now refers to Membership in place of ProCare. I’m not sure why they may be changing the verbiage, but if you’ve got any insight, fill us in!

In the meantime, if you need a Genius or any other appointment at your local store, they’re now more flexible than ever – take advantage!

9 Comments

sara frysinger

hello trying to make reservation any time for john nash at the genuis bar ii the wesr farms mall in farmington, ct. recently had computer meltdown itunes are restored to a new hard drive does not recognize my shuffle wwhen attached and cannot access any tunes or get in to registration. need appointment and the site is not responding to my request. sara frysinger 8602743712. kevin clewes my son in law referred me to john.

Robbie Preston

Pro Care is a Insult to all apple owner who are forced to go to the Apple store to get service.

Am I second class Apple owner cause I don’t plan to have my apple break down. I drive 2.5 hours to get to the apple store and then told service will be 3 to 5 days but if i had apple care i could have my machine in 24 hours. What a insult. I had extended warrarnty. So why should the repair work not be, first come, first servered and first repaired. Is Apple quitly telling us they now make junk like other name brands and that if want respectable service then pay extra.

It was a real insult to see the guy beside me get his machine service in one day while I sufford 4 days . Is apple that hard up for extra profit that the need for greed has replaced true warranty and customer care.

The rest of Pro Care is good but do not connect it to warrarnty work.

Robbie

Gary Allen

Good sighting! And ProCare appointments have been extended from 7 days to 14 days out.

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