Continuing the chronicle of my non-voluntary Apple service experiment, I hopped over to the Apple Store in King of Prussia yesterday. It wasn’t too busy but I had to wait a good hour for the Genius Bar. I tried to get a peek at an Apple TV set up, but there wasn’t a display. I was told that Apple TV was in stock, however, as a six-years-and-counting HDTV-snob, I’m passing on the iTunes dongle. It doesn’t look like a bad product, but I’m not in the target audience. Anyway, back to the MacBook Pro situation….
My personal Genius was helpful and listened to my problem description. He agreed that it could be bad RAM, but also suggested I re-install OS X to be sure. (Ha!) I told him I did and he then opened the device and tested a boot with only one RAM module; no good. He then tried to boot with the other RAM module; no good. We either have two bad RAM modules (doubtful) or there’s a problem with a board.
I sadly let him take my new MacBook Pro, then left with a repair ticket and an ETA of three days to pick the unit up. I can’t blame Apple support for a bad bit of hardware in my device; so far, support has been responsive and good. I feel a little down about the "Mac experience" right now, especially since it’s my first. I realize that anyone’s hardware can go bad, but the expectations folks build up are that the devices are rock solid and "just work." To me, that means software and hardware due to Apple’s closed system.
Right now, I’ve spent over two-grand on a refurb’d device that I don’t have. In my opinion, it should work at least as well as a new unit, if not better due to individual product testing. Maybe my expectations are too high since I’ve got a bad Apple that doesn’t "just work." Hopefully, I’ll have good news soon.
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