Fujitsu on Vista clean installs- just say no

I’m not the only one who had a messed up machine when I tried to upgrade my P1610 to Vista, just follow the comments in this thread. Totally confusing the issue of upgrade vs. clean install Fujitsu wades in with this email sent to reader Andrew Forde:

Dear Andrew,

Thank you for your inquiry.

I understand that you would like to know if you can install the Vista upgrade an a clean hard drive.

No.  You need to have the original operating system on the drive, do the BIOS update, install the Vista upgrade, then go to our site to get the Vista drivers.

Andrew, should you have any further questions or concerns regarding this issue, please reply back to this email and refer to call detail number XXXX.

Thank you for your time and patronage.  We value all our customers and look forward to helping you now and in the future.

Sincerely,
Susan M.
Fujitsu Computer Systems Corporation Technical Support

Andrew is having trouble getting the OmniPass software to work and had written to Fujitsu for help. I’m now confused, how about you?

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