Samsung Customer Support update 2

Sammy has arrived safe and sound in Irving, Texas as you can see by the UPS tracking. UPS did their part, now the question is: how long will it take Samsung to do their part. Since the internal power converter appears hosed in Sammy, I expect one of two things: the broken parts will get replaced OR (and I hope this isn’t the case for sentimental reasons), Sammy will get swapped out. I have his serial number written down, so we’ll see…..