Blog Post

AT&T Unity, or a desperate cry to save wireline

Earlier this morning, AT&T announced its Unity plan, a nifty marketing ploy that would allow big-spending AT&T wireless and wireline customers to call each other for free. Beyond the headlines, the announcement really is a quick justification of Ed Whitacre’s merge and grow strategy.

building_ext.jpgMoreover, it is also a desperate cry to find new ways to extend the life of wireline service that is being seriously cannibalized by wireless and other broadband-based product offerings.

Over past three years, the quarterly financials of all phone companies, not just SBC and BellSouth, have had the same monotonous quality, a repetitive drumbeat of declining access lines. The routineness of these losses has made us a little numb, and perhaps oblivious to the magnitude of the line losses.

So here is a reminder. In 2001, there were a total of 152 million retail lines, and that number is estimated to be down to 125.9 million at the end of 2006.

In other words, the Bells are losing their grip on their core business: the retail customer. UBS Research shows that by the end of 2006, the households served by Baby Bells (or their aggregated new parents) would drop to 68.9 million. By 2010, the spreadsheet of phone company horrors says that the Bells will serve 49.2 million homes. In other words, 41.54 percent of the homes served!

The problem of wireline losses is pretty acute at the new “at&t” which has seen its total retail lines decrease from 79.25 million in 2001 to 61 million – roughly 23 percent decline or the loss of approximately one in four retail lines. The same numbers hold true for Verizon and Qwest – both seeing about 26 percent retail line loss for the same time frame.

Where have these voices gone? They have gone mobile or switched to cable or even VoIP. Given that AT&T owns Cingular and Verizon has a firm grip on Verizon Wireless, they should not be in such a bad shape. However, that is not enough.

In his op-ed, Daniel Berninger pointed out that there has been a 40 percent decline in wireline minutes since 2001, according to FCC data. If you add all the wireless minutes to the total talk time, the total minutes are down 15 percent over past five years. “This means we either communicate less than five years ago or the Internet (e.g. email, IM, VoIP) is taking traffic away from the PSTN,” he points out.

Of course we all know mobile users are fickle and have an option to switch, an option that has eluded the landline customers until very recently. And there lies the Catch-22. If the carriers lose the grip on the wireline, then the broadband and video plans come to naught.

AT&T’s Unity plan is a bandaid solution that can’t really stop the bleeding. Sure it will help the company retain (or even attract) some customers to its rapidly declining wireline business, where it still makes a lot of money, and extract more out of its increasingly redundant copper lines. How long can this game really continue? That is the big question.

15 Responses to “AT&T Unity, or a desperate cry to save wireline”

  1. Marcia Burke

    Has anyone actually purchased the Unity Plan? I am having great difficulty and wondered if anyone else has run into similar problems.

    Is this a “bait and switch” deal? I’ve been told I’m eligible, been quoted (in writing) a rate, switched my service (at great expense) and now they say I can’t enroll because I live in one of nine southeastern states. Am I being discriminated against because of where I live? Why solicit my business with a sales call and printed advertising if you aren’t going to let me buy your plan?

    Please contact me if this has happened to you. We need to register our dissatisfaction with this.

    Posted by M Burke @ 12/15/2007 12:36 PM PST

  2. nowhereman

    What’s to get? AT&T is still the worst performing wireless company out there, regardless of who’s running it. Time will show us that it won’t get better. Now it’s going to kill Cingular, too. You don’t have to agree, or even argue. Just wait it out. Me, I’m going to change service providers.

  3. the “new at&t” is really just SBC. As you know Cingular’s name is changing. It will now be at&t.

    It will NOT be AT&T Wireless.

    What you Mike S. should understand is that the network, people and systems that were once AT&T Wireless are not taking over Cingular.

    SBC merged (took over) AT&T “Ma Bell” – HQ Office for “the new at&t” are in TEXAS. Not New Jersey or New York where AT&T “Ma Bell” was headquartered.

    My take is Ed Whiacre (his team) are taking the best parts of “AT&T”, “SBC”, “PacificBell”, & “Bell South” and creating one company – led by what was in 1996 SouthWesternBell now – SBC.

    this is not AT&T comming back – this is a whole new company just using the “brand” and the best technologies, products, and services.

    What you/we as consumers know as Cingular will not revert back to what was AT&T Wireless.

    …anybody get what I am saying?

  4. the other fun part of that FCC data is that the average revenue per line (ARPU) went up over this time – by something like 30%. $15 grew to $20 if memory serves. taken in concert with the 40% decline in usage that is a doubling in ‘price per minute’. All of this is through 2001, I would speculate its gotten worse since then.

  5. AT&T itself is a marketing ploy by old-line businesses trying to stay relevant. Just look at the idiocy of the AT&T/BellSouth merger. Now AT&T is going to destroy the burgeoning Cingular brand by injecting their incompetence and old-school ways and rename it back to AT&T Wireless. I, for one of millions, was pleased by what Cingular became as I ran from the disaster that was AT&T Wireless. Now, it’s all rushing back. Thank God my two-year contract should be ending just as AT&T unleashes its wrath upon Cingular.

    Unfortunately, AT&T just doesn’t get it. They need to accept their fate and ultimate uselessness and stop dragging down good companies and people in the process.

  6. John Egan, Infineon

    The points about fax reductions, 2nd line reductions, and dial up reductions have valid points and have nothing to do with mobile or VoIP but to email, broadband, and the Internet. I believe that “missing the point” is the best way to categorize the analysts as.

  7. Om:

    One way to rule out the loss of second line for the reduction is to extend the range of the study period. Isn’t interesting that the studies start their observations starting with 2001. Instead it will be more informative to look at the growth before “Internet”, during dial-up growth and during “always-on” (Broadband, in common vernacular) access.

  8. binaryview

    This is just a marketing gimmick approved by accountants!!!

    How many will pay $60 for wireless and $50+ for wireline about $150 after taxes for this facility?

    Can’t blame accountants to come up with an “at least” revenue neutral promotion.

    There is another name for it – have your cake and eat it too.

    Not this time .. it’s over for wireline voice.

  9. Andrew

    the dial-up and fax line losses argument is a valid one, but it doesn’t account for the massive declines. I am not sure how this is scare mongering. People are simply switching to other options including wireless.

  10. I call B.S. on how this is all being positioned. Much of the line losses and minute drops are a result of people cutting their dedicated dial up line or fax line, and no longer using the minutes associated with it. Danny-boy doesn’t mention that.

    The scare mongering needs to stop.

  11. exactly, and now they have a bigger foot print they can offer it to much larger community, get some buzz and call it UNITY. For crying out loud. hence the opening paragraph and this line

    a nifty marketing ploy … is a quick justification of Ed Whitacre’s merge and grow strategy.