Vista Will Be An IT Nightmare


Well, Microsoft has said it themselves, Windows Vista (due out in about a month) will be a huge nightmare to support.

On the official Vista development blog, Microsoft claims a study, conducted by IDC and commissioned by Microsoft, found that Vista will create 100,000 new jobs in IT, and that for every $1 Microsoft makes from Vista, the IT industry will earn $18.

Why would Microsoft publish these statistics? Isn’t that like saying “our new Ford model will create 100,000 new jobs in the car repair industry?”

They’re also letting companies know that, if they buy and install Vista, they’re going to spend 18x what it cost them to install it on IT.

I’m completely mystified as to why Microsoft would make these claims.

What do you think? What does Microsoft have to gain by publishing these statistics?


R Jones

AUGUST 17, 07 – Thank goodness I still have my old HP pavilion with XP. Microsoft’s Vista has turned my smooth running business into a disaster! Countless hours trying to fix multiple problems.
Shame on Microsoft for introducing such a piece of SHOT.
Tip: short their stock – Vista returns will bury them
R Jones
Wilmington, NC


si said, “I think its obvious why Microsoft made this comment. In many cases it is the IT professionals who decide on when to upgrade the OS, and it is these IT professionals who are going to gain immense job security over the next year or so.”

Si, have you actually worked in business, at all? IT professionals may well make recommendations regarding the direction of IT within a company, but they do not decide whether they go ahead or not. The business does. Any decision like that in any business has to be driven by business benefits, and clear well defined cost savings – whether direct or indirect (eg, cost of supporting a unified client operating system / better security, or power savings).

i think the problem here is that people are making comments when they clearly do not understand exactly how IT support and implementation works within a real world business. Practically every IT department that has considered the deployment of vista will have considered many or all of the factors involved, and most departments recognise that vista is a huge change over windows xp/2000 or even me/98. This does not mean the operating system is wrong, or the things it does are wrong or bad. Think of it in the same way as moving a windows user to mac os would initially decrease his productivity. The user experience is different, but there are good reasons to make the change. Not only is the user experience different in vista, but the hardware requirements for the full vista experience is higher than in windows xp too, the deployment tools are different, management is different, patching and app deployment are different, but it’s all good. All very very good in fact, expecially considering the deployment tools which are a paradigm change.

james said “Because it’s self-fulfilling. They create job security out of IT insecurity.”

i don’t know about your IT department, but the last place i worked had a very very secure IT infrastructure – i put it in myself. Is that job security? I doubt it.. it’s called doing the job right. If only the same mantra was used across the rest of the business sector.

si also said “IT manager’s CV says “Oversaw a Vista Rollout with 50 staff under me”, it will look a lot better than “Managed an XP system with 10 staff under me”.”

hrmm. i’m not sure how that mentality works. the deployment tools which are shipping for vista (which can be used for XP now, actually) require far less staff and intelligence levels to get working. Secondly, most IT departments do not hire 50 staff to roll out a new operating system because the skillset to do it is already in house.

nick said, “Microsoft is a hardware vendor! Don’t believe me?”

well, no. i don’t believe you. Apple is a hardware vendor, they make, design, sell, and support computer hardware. Microsoft do not. To make an operating system product which does not work well is not in their interest. Granted though, they could have done a better job with earlier versions. Having said that, vista scales well over lots of different kind of hardware config – yes, you may lose some eye candy, but the same is said of osx on older hardware too.

I think to compare vista a 2007 OS against osx a 2000 os (with service packs), in relation to user expectation, and say that apple comes out a winner is a bit of a stupid thing to do. you’re not comparing them on a level playing field. osx comes with plenty of bloat and useless rubbish that makes it every bit as clunky as vista betas. I suggest, nick, you try an rtm of vista, you might actually be surprised.

FUDsucker Proxy

@12 Jeffrey

“…maybe MS is trying to be honest…”

Why start now, when deceit, FUD and vaporware have work so well for them? That would be a 180 degree change in company policy!


I guess noone thinks maybe MS is trying to be honest and help companies prepare for the overhead that upgrading to Vista will require.

Jon Harris

I think there may be some confusion here as to what IT means. I think your take is that MSoft is refering to IT Support and my take would be they are refering to the Information Technology Sector as a whole.

Just my 2cents :)

Kory Twaites

I think it’s a big mistake, more and more businesses are considering moving to Linux and with these kinds of stats it’s just pushing them closer to the edge of making that change.


Sometimes you wonder if the PR department of Microsoft are drinking at lunch.


I think its obvious why Microsoft made this comment. In many cases it is the IT professionals who decide on when to upgrade the OS, and it is these IT professionals who are going to gain immense job security over the next year or so. People like to put things on their CV. If an IT manager’s CV says “Oversaw a Vista Rollout with 50 staff under me”, it will look a lot better than “Managed an XP system with 10 staff under me”. MS are simply appealing to the profiteering side of the IT industry, and we all know profiteering in IT is rampant (Y2K anyone?!?).


I heard the IRS is going to publish next year’s tax code in French. This will create 100,000 new IT (Interpret of Tax codes) jobs so we can figure out how to run our businesses “more effectively.”
Yes this a slightly bigger joke than the above mentioned study.


After reading the Vistablog postings I could help think how dilusional they’ve become. One post defended this as a good thing to create all these additional IT jobs etc. This person went so far to tout the increase in US’s GNP. Paying money on upgrading your operating system and becoming more dependent on (expensive) outside services isn’t exactly what they had in mind with measuring GNP. If anything, it’s slows Vista users productivity, not increase!


Because it’s self-fulfilling. They create job security out of IT insecurity.

Mat P

Any upgrade as widespread as an OS upgrade ends up in a huge IT cost. The difference is, MS is flat out saying it. One example that I’m going through now, one of my client’s is upgrading from Filemaker 5.5 to whatever version the latest Filemaker is. They not only have to have me upgrade the server software, and the client software, but after their “Filemaker specialist” leaves after installing the server software, I’m stuck supporting any problem that surfaces. They didn’t budget my IT fees into the upgrade budget, but it still exists.

MS isn’t doing anything bad by admiting an obvious truth.


These statistics are an incentive for the IT industry to support Vista because they will make money, plain and simple. True, companies with internal IT departments will take a hard look at the numbers and will likely wait (possibly a significiant amount of time) before updating, but many medium and small companies rely on outsourced IT support, and if the IT partner says that Vista will be better for them, then upgrade it will be.

In many cases, each new version of an OS (including Mac OS X) requires more support than the previous version due to new features and more complicated upgrade scenarios. More support translates into more IT money.


Microsoft is a hardware vendor! Don’t believe me?

It makes sense, the more they put out big clunky OS that require faster, bigger machines to use their OSs fully, whoc really gains from it? Microsoft gains partners, hardware manufacturers love them and the IT industrygets a shot in the arm.

Understanding well that IT starts at home. The sacrifice of convenience over security Microsoft has accustomed home users eventually trickles in the enterprise.

Contrary to Apple that comes out with finer tuned OSs. Install Tiger on a 10.3.9 machine and it will work faster. Now that’s quality.

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