Earlier this morning I had to moderate a panel, Office 2.0: Where Are We?, at the Office 2.0 conference in San Francisco. During the course of the conversation, one of the panelists, Rajen Sheth, Google’s product manager for enterprise products revealed a Google secret which I think is worth sharing with you folks, especially useful for those of you who are work for a start-up or a large company from a remote location, and want to help build the institutional knowledge of your company.
Apparently, Google encourages all its employees to send things they learnt or want to share with coworkers as a snippet of five lines – no less, no more. The employees have to be very precise and focused. It can be anything from executing a simple task or if they figured out a better way of doing something that is part of their daily work. Or just an aha moment. All they have to do is email it in. Google then indexes all these emails and makes them searchable. Think of it as giant FAQ database about Google by Googlers.
To me it is a great way to build corporate knowledge base. If you have tips or tricks to share, do let us know.