HP Repair Watch- Day 1

I told you about the fried HP tc1100 Tablet PC and I feel it will be useful for readers to chronicle the experience with HP repair service.  This morning at 6 AM Houston time I filed an online service request with HP through their web site.  It was a little difficult to find (maybe because it was 6 AM) but once I landed on the right page the information was straightforward.  I was able to check the warranty coverage by entering the Product # and Serial # and verified that I did in fact have a 3 year warranty.  Kudos to HP for offering the 3 year warranty as the standard for the tc1100, probably because HP classifies the tc1100 as a business computer, which in my case it is.  Here’s the warranty verification:

Tc1100 warranty

Once I had the warranty verified as existing in HP’s system I filed an online case and was given a confirmation case number.  Now we wait to see how long it takes HP to respond.  This will be an interesting experience as the huge Houston HP campus (the old Compaq headquarters) is a mere two miles from my house.  Of course, I don’t know if HP still uses the Houston facilities for Compaq tablets.

-jk

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