Blog Post

More Troubles At MySpace

Since this morning, we have been noticing increased comment activity on our previous post about MySpace outage. It seems a lot of people are having trouble with the service, and accounts are being deleted. I would have ignored this trend for a wee bit longer, but Mashable is finding similar comments, so this is a bigger problem. The story has been dugg already!

It has been a hard couple of weeks for the largest social networking site in the world. Soaring temperatures caused power outages in the greater Los Angeles area, knocking out the power in one of the hosting centers that house MySpace. It was not the Equinix data center, but instead the InterNAP data center that went out. Fox Interactive President Ross Levinsohn says the company is working hard to beef up its infrastructure, and adding redundancy.

Frankly, it is a big surprise that the service hasn’t had a hiccup before, though it has had its share of non-tech problems. According to Hitwise, Myspace.com has achieved a 3814% increase in visits over two years (comparing the market share of visits for the week ending July 22, 2006 versus the week ending July 24, 2004) and 140% increase in visits since the same time last year (week ending July 23, 2005.) Hitwise estimates that MySpace accounts for about 81.24% of the total social networking market.

76 Responses to “More Troubles At MySpace”

  1. Well, I just got my MySpace page a couple of hours ago, and after finishing my profile Layout, MySpace has been giving me nothing but error messages. I wouldn’t have a MySpace account for a long time because I’d heard the place was buggy. Now I see I should have stayed away. It ain’t worth the hassle.

  2. I am having the exact same problems as taavon. I get the same message when trying to open my myspace mailbox. WHAT ON EARTH DOES THIS MEAN.

    GetResourceText( ResourceFile, “MailMaintenance”, CountryCookieData)# 8/10/2006

    -Tom

    Everyone is saying what myspace is and what myspace isn’t. All I can say is this, I have only been a member for a week and a half and I have had pictures deleted, profile reset to default, numerous inconsistant errors, and now I cant access my mailbox…

    All in a week.. Can someone please help me with this new error i am experiancing with my mailbox…

    Regards..

  3. Whenever I try to access my messages or add friends, I just get the message

    GetResourceText( ResourceFile, “MailMaintenance”, CountryCookieData)# 8/9/2006

    What is this? Is it fixable? Will it just clear up in a day or two? Somebody please tell me somthing!!!!

  4. What in God’s name are people doing with so many accounts?! No wonder MySpace doesn’t work the other half of the time…it’s too big a network and has to maintain all that crap! There is NO need what-so-ever for someone to have more than 2-3 accounts at the most, and if they have a band or a business, that would definately come in handy. But seriously people, are THAT many accounts really necessary? There are millions of people out there using this site, so can you not ruin it for everyone?

  5. My images have all disappeared on my profile and anyone’s I try to access. Has anyone else had this problem? How do I fix it? The image shows up as a box with a red “x”. Help!!!

  6. Well, I rode out the “power outage” (played pac-man)on the 27th of July had a day when myspace started working on some aspects but not all.

    I have not been able to log in at all since the 28th, last Friday–other people I have talked to are not having that problem but some are. So guys that are complaining about it being down 12 hours–I’m going on day 6 of not being able to log in. I think it is offical we need to find a new peer to peer network that works, at least most of time.

  7. I have ~7 Myspace accounts – most are to help promote my main website (www.PaulLynde.info). One account (www.Myspace.com/paullynde2) has not been able to leave comments for four days, now. Get this, I cannot leave comments on profiles, nor can I add comments to blogs (that I otherwise should be able to, since they are on my friends list, and the blog entry allows comments.) BUT, I can REPLY to any comments left on the blog.

    IE:

    1) I cannot go to my friends page & leave a comment – the the message “Error: daily useage has been exceeded.”
    2) If that friend posts a blog (which allows comments), I cannot post a comment to the blog. I get the message “#GetResourceText(‘#ResourceFile#’,’ErrorExceedingUsage’,’#CountryCookieData#’)# ” which appears to be telling me the same thing – daily usage exceeded.
    3) BUT, if someone posts a comment to that blog, I CAN post a REPLY TO THEIR COMMENT.

    I have checked FOUR of my other Myspace accounts & they can leave comments normally. So this is ONLY happening to one account. I have ~8000 friends on that account & posted a bulletin asking if others have been having similar problems & I’ve heard from ~6 others that they are. (I then posted a bulletin indicating I needed no more emails, since I didn’t want to receive thousands more.)

    So things are still pretty screwed up in Myspaceland. At least for some of us.

  8. Well I do not use myspace more but I found similar problem in Orkut which is Google’s networking site. and the problem is there for more than 2 months, now growing day by day. What this people are doinG?

  9. This reminds me of SixApart outage late last year. I think MySpace may have hit the point where the design of the system is no longer stable enough and even small interruptions or errors create massive problems.

    Simply adding hardware and second data centres will do little to fix the underlying problem. In fact, this is likely to exacerbate the problem not fix it.

    Something else to consider is that MySpace’s capital expenditure is going to shoot up. I wouldn’t be surprise if capital expenditure grows faster than their revenue growth.

  10. I’d just like to let everyone reading this know that if you were getting a password error like I was, it’s possible your password was truncated to 10 characters. Mine was 12 characters, and the last 2, (since the outage this morning) mysteriously disappeared. Try it, it takes 2 seconds.

    Later…

  11. “Frankly, it is a big surprise that the service hasn’t had a hiccup before”

    Huh? MySpace hicups all the time. I don’t visit often, but it seems like half the time, I get transient errors when I click to a profile or a group, or something. About a quarter of the time I get repeated errors about a multiple profiles, groups, or even entire features being off-line for service for some substantial amount of time. What’s worse, their error pages tend to be redirects that remove all trace of whatever I was originally trying to get to.

    It is suprising that it hasn’t gone down completely before.

  12. I suspect Matt is correct here. The rumors is that the InterNAP data center in LA held their authentication database (usernames and account info). They may be trying to distribute that database to multiple locations, and keep it in sync across WAN distances. As Barbie might say, “coding WAN applications is hard, lets go shopping”. As far as “switching data centers” – come on, Om. If they were really switching data centers, they would just copy one disk array to another, at Fiber Channel speeds, then drive it the 10 minutes to Equinix LA, power it up, and go.

    These are just growing pains. MySpace has done some good things to help manage them, like get CDN’s and carrier neutral colocation. Not enough, evidently.

  13. I was VERY upset this morning when I discovered my account was showing it was deleted! With no rhyme or reason whatsoever. And as of this afternoon I still could not access my page – or anyone else’s for that matter.

  14. Yeah it has been havin problems all day but what ever is wrong it is aparently gettin better cause now when you search for people and you click on their profile you can actually view it now, and some of the people I know are becomming able to login, though I nor my sister has.