POLARIS VENTURE PARTNERS/ Turbine, Inc., Quality Assurance Manager, Westwood, MA


At Turbine, this position is responsible for managing the day-to-day activities and support of all third-party QA resources. These resources will include traditional “outsourced” partners as well as Turbine’s regional distribution partners. The ideal candidate has the desire to build and manage a small internal team and drive/steer the activities of large outsourced QA Teams. This is a high visibility role within Turbine and has a great potential for growth. This position reports to the Director of Quality Assurance and is located in Westwood, MA.
— Direct activities of all third-party QA resources
— Identify issues, develop potential solutions and diplomatically communicate with members of an outside QA team
— Define processes and procedures for Turbine’s interaction with third-party groups
— Facilitate the triage of bugs generated by third-party QA teams
— Act as the internal champion for our external partners and effectively communicate critical QA concerns, bugs and design issues
— Supervise internal staff, prioritize and assign projects on a day-to-day basis
— Create detailed short and long-term work plans for third-party QA teams
— Domestic and International travel of 15% to 20%
— Actively participate in the professional development of staff members
— Other duties and responsibilities as assigned
— A minimum of 3-5 years experience leading QA teams of at least 3 or more people
— 1-2 years experience managing remotely located QA staff of more than 10 people
— Must have worked on at least one MMOG through development, beta and launch
— Outstanding written and verbal communication skills
— A BS-MIS degree or equivalent work experience
— Proficiency with Windows applications such as MS Office and MS Project
— Experience with revision control systems, memory checking and bug tracking software
— Self-starter. Must be able to work with minimal supervision
— Experience interfacing with all levels of the organization from the entry level QA tester to the CEO/CFO of the company
— Reading, writing and speaking skills in the Simplified Chinese language a plus
CONTACT: Resumes can be sent to jobs@turbine.com and vmccue@turbine.com

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