AOL Music Now: Director of Operations, Chicago, Illinois

This position reports to the General Manager of AOL Music Now.
RESPONSIBILITIES: Overseeing Operations Organizations. Content Operations- including the development of content intake and management systems. Data Warehouse – including the development of Oracle Data. Warehouse systems; Customer Care. QA. IC interface. Project Management. Intra-group management of project schedules. Coordination between Consumer Products and Business Systems and Content Dev and IT and QA. Additional coordination between Chicago and Dulles. Process Establishment. Change Control. Documentation. Software Dev Lifecycles. Administration. Oversee AOL Corporate Compliances. Capitalization effort. Record retention policy compliance. Facilities. Potential to grow into a position which also oversees development groups
EDUCATIONAL REQUIREMENTS & RELEVANT EXPERIENCE
15 years managing software development efforts. Experience with a consumer product with a significant back-end systems (billing, customer service, transaction tracking) component. Program Management experience. Bachelors degree in IT or IT related; 4 years experience in managing operational groups; history of establishing inter-group communication processes.
MANDATORY SKILLS Deep experience within a web based organization, and online consumer products with recurring subscription billing. Ability to directly discuss issues with high-level executives in the company, and also ability to deal with the minutia of every day activities. Experience managing multimillion dollar budgets, and complex, multi-product development efforts.
AOL is an equal opportunity employer and does not discriminate on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other classification prescribed by applicable law.
Contact: Send resumes to jenniferramos11@aol.com

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