Americans Find Nokia Phones Hardest To Use

The Usable Products Company has released a usability study into the usability of handsets, at least as experienced by Americans.
This is the list, from good to bad:
1. Sprint Samsung a680
2. Sprint Sanyo 5500
3. T-Mobile Motorola v600
4. Verizon Samsung a670
5. Cingular LG L1400
6. Virgin Mobile Audiovox Flasher V76.
7. T-Mobile Nokia 6101
8. Verizon LG VX7000
9. Sprint Nextel Motorola i710
10. T-Mobile Blackberry 7100t
11. Cingular Motorola RAZR
12. T-Mobile Nokia 3660
13. Cingular Nokia 6620
“The Cingular Motorola RAZR’s poor usability surprised us, coming in with a 47 percent success rate for ringtone download and installation, as compared to a 94 percent success rate for the T-Mobile Motorola v600. Participants had difficulty finding the place from which they could buy media, and the extra steps required to complete downloads stymied users,” said Usable Products Company CEO, Scott Weiss.
There is a fair bit of difference with the results as reported a couple of weeks ago, which were a combination between Usable Products Company and M:Metrics, the chart above is based solely on UPC’s research.

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