Dave Taylor Needs Some VoIP Help


Dave Taylor, is considering switching to VoIP, but is confused by the plethora of devices, complex implementations and what not. He needs some help. Andy and Aswath, you guys have suggestions? Dave, I think what you need is an hosted phone service (that has companion softphone) for small business. I suggest M5 Networks and Fonality for starters. Get a bluetooth headset, if you use a Mac, or get a plain vanilla headset with windows laptops. I agree with Dave when he says, I think that there’s one heck of an opportunity here for some mainstream telephone companies like Panasonic or General Electric to work in partnership with the various VOIP providers to create hybrid, multifunction telephone systems that offer plug-and-play replacement capabilities for businesses that want to migrate off their existing solution.



We use M5 and they don’t have a soft phone and their web access leaves much to be desired.

You don’t save much money, but compared to an incumbent the flexibility is worth it since we have the option to have remote phones and add/drop easily.

In addition to the web info, my biggest want is more flexible call center options.

Aswath Rao

Probably he can take a look at PhoneGnome or SIPPhone’s Call-in-one. PG provides voice mail to email capability. Both of them allow for PSTN line. At least currently, both of them restrict the final user interface to POTS phone. In that respect, they offer a limited set of features possible with VoIP.

Jesse Kopelman

Om, why wouldn’t you recommend a Bluetooth headset for Windows users? I have Bluetooth in my Thinkpad . . .

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