T-Mobile’s Dodgy Approach To Mobile E-mail

This is appalling…according to the Register UK operator T-Mobile is selling e-mail handsets that can’t actually connect to e-mail…

T-Mobile will only allow external email to be accessed through its MDA line of Windows-based PDAs, or its Blackberry devices, which involve an additional fee to Blackberry’s owners RIM.

T-Mobile customers who choose many of the other email-capable phones on the market are not told by the company they will not be able to access email, however. Instead, they are repeatedly advised to contact either the phone manufacturer or their ISP to recover settings that will enable them to gain access to their email.

And of course there’s a contract so people will be tied up in the (non)service for 12 months. This is the kind of behaviour the mobile industry is attempting to stamp out…not the kind of behaviour expected from a major telco attempting to grow its mobile data business.

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