techADDICTION Show #18 – let the ranting begin!

The techADDICTION Show #18 (MP3 – 16.2MB – 47min)

LISTEN HERE

It’s show #18 and Kevin and James are mad as hell and not going to take it anymore! This show is ranting and raving about problems with devices, poor customer support and a good example how to lose customers. Seriously, we have two bad Plantronics headsets, one dead Toshiba optical drive, and countless bad Intel wireless chipsets. Sounds like a rough one so buckle up and get ready for a wild ride.

NOTE: The audio file link is working now for those who had problems before.  Sorry for the inconvenience- it’s what I get for uploading it at 1 am.

00:00 Intro- Kevin Tofel & James Kendrick (theme music by One Egg Ticket)

02:45 Ranting about Plantronic headsets

DSP-400 – Two dead (and counting)
Broken headset and a Super Bowl XXXVIII baseball cap

14:45 Toshiba M200 pen problem

18:30 Message from The Podcast Network

19:15 Toshiba optical drive problem

27:00 Customer service is king

28:30 Intel Pro/SET Wireless problem

Rob Bushway’s Motion LE1600 WiFi problem
HP W500 Wireless upgrade

42:00 Microsoft SyncToy

45:30 Wrap up

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