A new VoIP player in town, VSNL

13 Comments

After buying Tyco’s global fiber optic network, VSNL, a division of Tata Teleservices is snapping up Teleglobe, a Bermuda based company that does most of its business out of Canada. It is a player in the VoIP space. TeleGlobe acquired IXTC earlier. VSNL is paying $239 million for Teleglobe, in an effort perhaps to fill its pipes, and offer connectivity between India and North America. Since Teleglobe trades on Nasdaq, this is a could be a reverse merger of sorts, making VSNL the first Indian owned telecom to trade on the Nasdaq exchange. Still waiting to hear from the folks over at VSNL.

13 Comments

Promila Kapoor

My phone no is o1165175519.Complained on 12,18 and 25-11-06 for the faulty charger. No one has ever attended the complaint.False set ans. are being given that it will be attended within 24 hrs.It appears a total failure of infrastructure of the Administration.

sameer

8-Aug
Tuesday
net not working – error 692
not working

9-Aug
Wednesday
net not working – error 692 – mail sent to jasleen
not working

10-Aug
Thursday
net not working – error 692 – evening worked
half day

11-Aug
Friday

working

12-Aug
Saturday
net not working – error 692
not working

13-Aug
Sunday
net not working – error 692
not working

14-Aug
Monday
net not working – error 691
not working

15-Aug
Tuesday
net not working – error 691
not working

16-Aug
Wednesday
net not working – error 691
not working

17-Aug
Thursday
net not working – error 691
not working

18-Aug
Friday
net not working – error 691
not working

19-Aug
Saturday
net not working – error 691
not working

20-Aug
Sunday
net not working – error 691
not working

21-Aug
Monday
morning -checked- working— evening it gave error 691
half day

22-Aug
Tuesday
net not working – error 691/692
not working

23-Aug
Wednesday
net not working – error 691
not working

24-Aug
Thursday
net not working – error 691
not working

From: Sameer Mehta [mailto:]
Sent: Wednesday, August 23, 2006 10:28 AM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: RE: – excuses@vsnltimes.com

Your engineer visited my place yesterday – could not start my pc .

I reached home in 2 hours – and it started fine ! What should I make of that ?

Besides that , I must thank you for upgrading validity till sep 8 th ’06 , As you could not give service in the valid time period !

Your net gave me error 691 and error 692 , and connected for a few minutes only !

The net is still down after 2 weeks and hope you all are still at VSNL !

What excuse today ????

From: Sameer Mehta [mailto:]
Sent: Tuesday, August 22, 2006 12:30 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: – excuses@vsnltimes.com

Please forward my mail to someone who can do something about this hopeless situation at VSNL .

date
Day
issue
connection

16-Jul
Sunday
applied on line for recharge – but account not updated
not working

17-Jul
Monday
id and key sent by Jasleen – Issue resolved
working

18-Jul
Tuesday

working

19-Jul
Wednesday
error 692 – no net connection !
not working

20-Jul
Thursday
mail sent to jasleen for resolution – evening it worked for just a few hours – then error 692
working

21-Jul
Friday
mail sent to jasleen for resolution – evening it did not work still
not working

22-Jul
Saturday
morning -checked – error 692 – not working !
not working

23-Jul
Sunday

working

24-Jul
Monday

working

25-Jul
Tuesday

working

26-Jul
Wednesday

working

27-Jul
Thursday

working

28-Jul
Friday

working

29-Jul
Saturday
net not working – error 692
not working

30-Jul
Sunday
net not working – error 692
not working

31-Jul
Monday
morning -checked – error 692 – evening worked
half day

1-Aug
Tuesday

working

2-Aug
Wednesday

working

3-Aug
Thursday

working

4-Aug
Friday

working

5-Aug
Saturday

working

6-Aug
Sunday

working

7-Aug
Monday

working

8-Aug
Tuesday
net not working – error 692
not working

9-Aug
Wednesday
net not working – error 692 – mail sent to jasleen
not working

10-Aug
Thursday
net not working – error 692 – evening worked
half day

11-Aug
Friday

working

12-Aug
Saturday
net not working – error 692
not working

13-Aug
Sunday
net not working – error 692
not working

14-Aug
Monday
net not working – error 691
not working

15-Aug
Tuesday
net not working – error 691
not working

16-Aug
Wednesday
net not working – error 691
not working

17-Aug
Thursday
net not working – error 691
not working

18-Aug
Friday
net not working – error 691
not working

19-Aug
Saturday
net not working – error 691
not working

20-Aug
Sunday
net not working – error 691
not working

21-Aug
Monday
morning -checked- working— evening it gave error 691
half day

22-Aug
Tuesday
net not working – error 691
not working

From: Sameer Mehta [mailto:]
Sent: Saturday, August 19, 2006 4:23 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: RE: Waiting for answers !

Thanx for the update, Rashmi .

Jasleen – as I understand that nothing can be done till Tuesday , what should I make out of VSNL , as the same apathy is continuing since months !

Mudit – Given that there are so many excuses for not giving proper service – why not refund the amount to me and part ways ?

I know about your company policy – and I hope you know about your company’s services .

From: Sameer Mehta [mailto:]
Sent: Saturday, August 19, 2006 3:35 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: RE: Waiting for answers !

Please update on the process .

From: Sameer Mehta [mailto:]
Sent: Saturday, August 19, 2006 10:24 AM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: Waiting for answers !

Hello Jasleen !

Where are we on this issue ?

7-Aug
Monday

working

8-Aug
Tuesday
net not working – error 692
not working

9-Aug
Wednesday
net not working – error 692 – mail sent to jasleen
not working

10-Aug
Thursday
net not working – error 692 – evening worked
half day

11-Aug
Friday

working

12-Aug
Saturday
net not working – error 692
not working

13-Aug
Sunday
net not working – error 692
not working

14-Aug
Monday
net not working – error 691
not working

15-Aug
Tuesday
net not working – error 691
not working

16-Aug
Wednesday
net not working – error 691
not working

17-Aug
Thursday
net not working – error 691
not working

18-Aug
Friday
net not working – error 691
not working

19-Aug
Saturday
net not working – error 691
not working

Regards,

Sameer

From: Sameer Mehta [mailto:]
Sent: Thursday, August 17, 2006 12:29 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ‘sameer mehta’
Subject: please explain !
Importance: High

Mudit ,

The status of your net services is given below :

date
Day
issue
connection

16-Jul
Sunday
applied on line for recharge – but account not updated
not working

17-Jul
Monday
id and key sent by Jasleen – Issue resolved
working

18-Jul
Tuesday

working

19-Jul
Wednesday
error 692 – no net connection !
not working

20-Jul
Thursday
mail sent to jasleen for resolution – evening it worked for just a few hours – then error 692
working

21-Jul
Friday
mail sent to jasleen for resolution – evening it did not work still
not working

22-Jul
Saturday
morning -checked – error 692 – not working !
not working

23-Jul
Sunday

working

24-Jul
Monday

working

25-Jul
Tuesday

working

26-Jul
Wednesday

working

27-Jul
Thursday

working

28-Jul
Friday

working

29-Jul
Saturday
net not working – error 692
not working

30-Jul
Sunday
net not working – error 692
not working

31-Jul
Monday
morning -checked – error 692 – evening worked
half day

1-Aug
Tuesday

working

2-Aug
Wednesday

working

3-Aug
Thursday

working

4-Aug
Friday

working

5-Aug
Saturday

working

6-Aug
Sunday

working

7-Aug
Monday

working

8-Aug
Tuesday
net not working – error 692
not working

9-Aug
Wednesday
net not working – error 692 – mail sent to jasleen
not working

10-Aug
Thursday
net not working – error 692 – evening worked
half day

11-Aug
Friday

working

12-Aug
Saturday
net not working – error 692
not working

13-Aug
Sunday
net not working – error 692
not working

14-Aug
Monday
net not working – error 691
not working

15-Aug
Tuesday
net not working – error 691
not working

16-Aug
Wednesday
net not working – error 691
not working

days
total – count

working
16
% of working connection days
53.33%

not working
14
% of non working connection days
46.67%

total days
30

As a customer , I am completely dissatisfied . Paying for a month and getting service for half is not what I expect .

Your services are not able to meet , even the basic requirements .

This has been going on for 10 months now , and apart from empty words , little has been done .

What explanations do you have to offer?

Sameer

From: Sameer Mehta [mailto:]
Sent: Monday, August 14, 2006 7:03 PM
To: ‘sameer mehta’; ‘Jasleen Kaur Kohli’
Cc: ‘Arya Mudit’
Subject: RE: Net not working again!

Hello Jasleen ,

Please update .

Regards,

Sameer

From: sameer mehta [mailto:]
Sent: Sunday, August 13, 2006 1:24 PM
To: Sameer Mehta; ‘Jasleen Kaur Kohli’
Cc: ‘Arya Mudit’
Subject: RE: Net not working again!

Hi Jasleen , My net is down again today – error 692 – as usual .

Please get this corrected and increase the total validity by the number of no service days !

Sameer

mohd azam

hi
i am mohd azam a customer of tataindicom has 3mobile &1 landline phone as i and my son are going abroad i want u to disconnect my to mobile phone the no are (1.9246248036 & 2.9246248037) so plz co-operate with me and disconnect the mobile phone

                           thanking you
                            mohammed azam
SAMEER

tata guys are cheaters, they are prompt in collecting the payment but fail to deliver the services. i had applied for new connection on 28 june 2005, till this day i m still waiting for the connection despite lodging several complaints with customer service dept.
over all tata SUCKS, vsnl was much better before tata took over
I have had a wonderful experience at the hands of the great Tata people, who are using this household brand to its deathbed now.
I got a connection for broadbvand after 3-4 weeks of waiting, and after 13-14 days of usage, it promptly switched off – obviously a line issue, since the DSL CPE at my palce cannot connect to the DSLAM. Called them on the 11th of August, and got a trouble ticket niumber for my effortsd with the assurance that someone will call me back in 24 hours. It is today the 22nd of August and no one called me back – however, I did try to call them again, and plea my case 3 times in this duration. To no avail – each time a trouble ticket number issued by a sweet talking call center executive who doesnt give a damn about me and my sorrows. I am entitled to escalation, but will I ever get it? I dont think so. I do not know how anyone so apathetic can be allowed to operate in our country, these people should be penalized heavily for every small error that they make, which causes suffering to the customers.
Also, Most amazingly, when asked what the reason for this downtime is, I was told that their operators have gone on strike and have cut the customer lines. This sounds worse than what I have ever gone through in my 25 years of life in this country. Someone should do something, maybe a PIL if that is applicable.
Well with regards to number of days to get a connection, I am 86 and still counting. I have complained at least 15 times and each time i was promised a callback from a senior executive.Tata Indicom is by far the worst ISP on the planet… they take bad service to a whole new level!!!
took a connection in June… more than 3 weeks to install and that is just the beginning!
first they gave me a wrong login and email id – miss-spelt my name and then refused to change it and refused to accept their liability… and this despite the fact that i told the installation guy that its a wrong spelling – no problem sir just call customer service and they’ll change it i was told!!! once traffic is generated on the account they cant change it apparently – lost count of number calls i made and complaint numbers i got… you obviously cannot talk to a senior executive and their call center is full of morons!
it was a 500 mb limit plan and despite barely using the account – 500 MB was over in 3 days… you use the net for one hour for normal surfing and without downloading anything and you end up with a usage of 200mb – i have no idea how they do this!!!!
And obviously the link was down every second day!!!! then i get a bill of more than 2 grand for a connection which was down almost all the time and which i hardly ever used… they say i used 1.5GB!!!
then finally i was told come to our office and we’ll sort out every problem… so like an idiot i go to their office… and as expected they simply refused to do anything… how does a wrong name spelling make a difference in your email id? is what i was told by one of their executives!!!only when i refused to budge without meeting a senior executive did a so called manager come down. he also refused to accept their fault – according to him the only option was to change the plan to unlimited 64… then i can get a new email/login id etc and the usage problem wont be there… so it was like ok fine… lets do it and get over with it. cleared all the dues and was told it’ll take 2 working days!
After a 100 heated calls and countless abuses and threats – it took them 4 days short of a month to change the plan!!!!
but now the bloody problem is that it still sucks – they say its 64kbps – but it just doesnt seem to work at that speed.
YOU JUST CANT WIN
in effect – i have paid VSNL over 4000 rs in 2 months (of which 1 month i wasnt here) for literally no service and my always on connection is still ALWAYS &%^$ OFF
Somebody should drag these %^$#@
& to court!!!
any suggestions? are the others any worse?
The following is PROOF of the “FANTASTIC SERVICE” offered by tataindicombroadband ::
They want payment for “Services NOT rendered” during 0ct2nd to date Dec 2nd. They have a “Server Problem” which has Blocked me completely. They have ‘Software ” problems and conflicts, which theyt dont understand and are unable to set right. They dont forward ” comoplaints ” to the concerned ‘Field Engineers’. The front End customerCare people dont understand the problem nor record your statement correctly.
I am BLOCKED by the VSNL server from myaccount, myusage, my_email. ?they have ‘Reset” my password without my permission or knowledge. This is like the Bank Resetting your ATM PIN No. without your knowledge.
The ‘Service Engineers’ send “Reports” of ‘action taken, All OK, without visiting my house!!!
They dont have the courtesy of answering my COMPLAINTS or my E-mails.
Now BILLING has “DISCONNECTED” me from my 8 week old “DEAD” Connection!!! for non-payment of Bills, when I have NOT been allowed to use the Internet, After suyccessfully “BLOCKING” me from my own account.
Now, I think they will “disconnect” my already disconnected connection again, since the next months bill is through.
docel/doceltadio@eth.net
Further developments:
tataindicombroadband have successfully “disconnected” my twice disconnected connection again. This is some prompt and vigilant service indeed.
Also, TIB has shown Extreme indulgence in Billing for ‘Services NOT Rendered”,: They have posted yet another Bill !!
Now, I have been appointed as “BILLING Vigilance Officer”. I am answering calls from miscellaneous blokes from billing about
” were you at home at 7pm on 29th?’,
” Das says he called you. What time did he call?”
” Sir, Suhail has not called you but says he did. He did not call you at all no sir?”
” Sir, dont tell Deepak i called….”
Some of the guys (4) have become my friends: they asked for my personal no. and when I’ll be free….
These guys at Billing are now bitching at CustomerCare and Tech Support with all kinds of stories. Unfortunately my Vox Recorder overflowed.
Guys, there is something wrong at TIB. It is now a VSNL-TATA-DISHNET AMALGAMATE. THERE ARE SOME SERIOUS IN-HOUSE RIVALRY AND BITCHING BETWEEN DEPARTMENTS.
Why hasnt anyone sued tataindicom yet? I have seen hundreds of dissatisfied posts on the forums/Blogs etc.,
I am all for Suing TATAINDICOM for Dificient Service, Fraud and Negligence.
DocVenki
I have horrible expereince with Tata Broadband.
I am having Tata Broadband connection, I am from BTM, Bangalore.
I didnt have connection for a period of 35 days.And I got bill for that month.
So even if I dont have internet connection for complete month I still have to pay for that period.
I am still fighting them.I paid some(~2k)initial non-refundable amount, that was a trap.
Even if you dont have net connection, they will tell you that you downloaded 60 mb, 30mb, maybe some GHOSTS sitting there downloading on my IP address.
Customer care is not helpfull, they give you stupid sugestions. they put you on hold for long periods, so you get a costly phone bills, just now I paid 84 Rupees for a phone call to customer care.
If you going for TataBB you be ready get strange problems Modem problems, theif’s stolen Broadband Wire, IP conflicts, forcible donation to make Tata rich.
I strictly suggest not to go for TATA BROADBAND CONNECTION.
Alas, i never thought of researching TATAindicom service before signing up for the connection and it “SUCKS”. It isnt working and the customer care department doesnt help.
I am seriously thinking of going to the customer court. If possible please send me the details regarding how to go about suing these bas****.
I wish I had read this before taking up Tata Indicom. Surely, just going through a couple of blogs here I see whole sets of commonalities. Tata
Indicom is the worst service provider because:
1) When one applies for a new connection:
a) VSNL does so called feasibility studies (which takes 5-6 days!!!)
b) If you happen to get a feasibility study done before applying,
VSNL again does a feasibility study when the application is filed!!!.
c) No one is reachable. No one picks up phones. No sales agents are
reachable after filling an application for a connection.
d) VSNL gives connection to you after a month (Sales commit a 7-15
days period!!!!)
2) When one gets a connection
a) The subscriber is impressed. (Only lasting for a day or two)
b) The connection goes down, subcriber files a complaint, customer
care promises a call back. Subscriber doesnt get a solution, doesnt
get a callback. Subscriber again calls back….Process loops.and loops..
c) Customer care/Technical staff calls back to ask if it is working, you
check, connection is working. You say thanks only to find after
returning to your PC the connection is again gone!!!. Atleast you can
sense the speed here!!!
d) VSNL charges for 1 month, gives a connection only for 5 -10 days.
e) Subscriber gets a account renewal message even if he has used
only for 1 day or 2 days. The technical team says, shutdown PC,
restart after 5 mins (restart router also). Poor chaps having a
bandwidth limited connection.
After numerous calls, I have given up (note all this is within 20 days of
experience) and decided not to let it take a toll on my health (considering
the heated conversations with the poor customer care fellow chaps) and
not to let my telephone bill go high..
GoodBye Tata Indicom Broadband!!!

Vivek

Hi Mukti,

I am in Canada.I want to call India.Can you please tel me the details in which u will provide this local Canada number.

regards,
Vivek

sameer mehta

Attached are the mails i exchanged with tata indicom vsnl broadband connection , with dates and complete details . The top mails is the final one , and at the bottom is the first , please go through it from the bottom , to understand the grand failure called TATA VSNL Broadband has made of the customer expectations !The subject of the mails is :Re: 2377163 , 2357672, 2386223 – Engineer visited ! and the mail was copied to every contact id i could find on their website .The ids are :Customer Service , customercare.ap@tatatel.co.in, customercare.del@tatatel.co.in, customercare.guj@tatatel.co.in, customercare.kar@tatatel.co.in, csmumbai@tatatel.co.in, customercare.tn@tatatel.co.in, contact@tatanet.co.in , and after sending all these mails , i got nowhere for approximate 9 days , and 2 of the cases were closed without even calling me to enhance their own internal closure rates !
Yes i will get a refund and will never advise anyone to take their pathetic connection !

engineer ( i can’t believe) , called up saying that the net is finally working ! According to him , it is his 3 rd visit , and other than that he has no information on my case .As i am totally dissatisfied with the support promised by tata vsnl . Hence take back the connection and refund the money on priority .I have no wish to continue with your services , which have added more frustration than solutions .

sameer mehta wrote:
Goodmorning ! Oct 8 th ’05 Net is till not working and the committment made by Outbound executive -Miss Megha Tiwari has failed !! The issue is all the more strange as i m here at the heart of delhi , and despite being told repeatedly that the net will be up and running in next.. next… next 24, next 24 .. next 24 .. hours , no one has lifted their fingers to resolve the issue !It is obvious , that noone has any control over their field operations .The complaint has been going on since Oct 27 th’05 , and has been closed twice wrongly, without confirming from me , if the issue was ever resolved . The lack of co ordination , clearly indicates lousy management .

herenow @yahoo.com> wrote:
Hi ! Goodmorning ! Net is still not working and hence i m on mtnl . I opened my mail box to find a mail marked to Mr.Singh . It seems i m not the only one who has such great experiences with the ultimate support u have been giving ! My condolence to Mr.Singh , as the poor chap is going through the same process of utter frustration ! The mail is copied below!

Dear Mr. Singh ,

This is with reference to your communication regarding your Tata
Indicom
connection.

We value your membership highly and we would not like to lose
your
patronage.

We would like to inform you that we have forwarded your request to
the
BroadBand department .Our executived will contact you within 24 hrs.

You are a privileged member of Tata Teleservices, which is reputed for
its
good business and ethical practices in the country. (HA HA HA HA )

We apologize for the inconvenience experienced by you .

Should you require any further assistance, please write to us at
customercare.delhi@tatatel.co.in.

Warm regards
Anadita Bharal
Customer Care

As you can see , this mail drips of professional , well stated words , that lead nowhere and offer no solution ! Can i have my money back now ?????????

sameer mehta wrote:
Recieved this mail – net not working still !!!

2377163 , 2357672, 2386223 – Awesome experience!!!
Date: Thu, 6 Oct 2005 15:15:26 +0530
From: “Customer Service” View Contact Details Add Mobile Alert
To: “sameer mehta”

d the inconvenience caused to you due to the no link concern.

With reference to your mail, we would like to inform you that your concern regarding no link has been notified to the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2386223.

Your patience and cooperation is highly appreciated in this regard.

For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in We will be delighted to assist you.

Warm Regards,

Customer Service
TATA Indicom.

I wonder how such rediculous claims can be made after ignoring the calls i have made to the pune center and wasting 150 rupees on calling them to clear their own mess. I know i stay in Delhi and that is very far from Mars , from where someone , someday will come to resove the issue ! Till then i will use my mtnl line at 12.5 kbps .
—–Original Message—–
From: sameer mehta [mailto:sameerherenow@yahoo.com]
Sent: Wednesday, October 05, 2005 1:30 PM
To: sameer mehta; Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Cc: Customer Service; customercare.ap@tatatel.co.in; customercare.del@tatatel.co.in; customercare.guj@tatatel.co.in; customercare.kar@tatatel.co.in; csmumbai@tatatel.co.in; customercare.tn@tatatel.co.in; contact@tatanet.co.in
Subject: Re: 2377163 , 2357672, 2386223 – Awesome experience!!!

After sending the letter yesterday , today i recieved a mail reply for a previous letter – totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .

Customer Service wrote:
Dear Mr. Mehta,

nvenience caused to you.

With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.

s,

Customer Service,
TATA Indicom.

My reply is :

It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!

sameer mehta wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!

Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today – oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says – “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !

Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .

Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !

Awesome Support This !!!!

2386223 – is the new case id . Ok !

smeer123@vsnl.net

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sameer mehta wrote:
Dear All ,

mail , last night from home , the password failed to Work ! This means that that my mails are read by someone ! Great ! But my office internet is still working , so the poor customer is back again .

I woke up this morning , thinking that the problem may have got rectified , but NO . So i called up . Deepti was cool , gave me the steps , but as i was on same line talking to her , so i had to disconnect . I called again , and found Sami ! , nice chap , committed that my case will be forwrded to the relevant departmant , blah blah , and even changed my password on my request – it is tata123 . I tried the net on my mtnl line to find that this password does not work !! I called again the third time , and Ajay picked the phone and told me that unless i verified everything all over again , i won’t get any help . He was told to help , but he refused .

So i told him what i think of the support , hearing all that he disconnected my call!! I called again , this time it was Shailesh , and he said that no manager was there . There were 3 events logged for today , one by deepti , and 2 others by sami , none by Ajay ! No person was available , as told to me , who could take my escalation . Shailesh assured me again that the net will start working as he will escalate to the relevant department !!

The net was down for 6 days , and now password has gone Kaput too?? Hail ! Tata /Vsnl broadband Services !!

The process sucks big time !!!

Sameer

sameer mehta wrote:
Dear All – i have reached home and ur connection is dead. i m on mtnl line again , as for past 5 days now ! No ; Im in delhi – not in baghdad! But as the engineer is coming over from Mars , he will take time .

n with 52 kbps mtnl line the pages snap open in just 2 minutes flat !!!

I feel so greatful to u guys that at least my id and password are active !! Please convey my regards to Sumit , Amit , Sumit ( Team Leader) , Megha Tiwari , and all those who make it work so wonderfully!!

sameer mehta wrote:
After sending the letter yesterday , today i recieved a mail reply for a previous letter – totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all .

stomerservice @vsnl.co.in> wrote:
Dear Mr. Mehta,

We regret for the inconvenience caused to you.

With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high
priority basis. We will get back to you with the feedback at the earliest.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service or mail us on customerservice@vsnl.co.in . We will be delighted to assist you.

s,

Customer Service,
TATA Indicom.

My reply is :

It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!

sameer mehta wrote:
The net is down from the past 4 days now and this is what happened on call with Tata customer support team !!

Tiwari called up from the out bound department , saying that she will follow my case– that was on the 2 nd oct . Today – oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says ” i do not have any mail id other than cutome service ” He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says – “i never said that !!” I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again !

Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager’s contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer’s have to call again and again and run after people to get the expected support / services .

Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself !

Awesome Support This !!!!

2386223 – is the new case id . Ok !

smeer123@vsnl.net

by sameer mehta

sameer

Hi!! ranjit

I stay in USA, I want to call to Andhra Pradesh for free, I don’t have any internet at my home. It is not possible to get internet there. I have DSL in USA

Sharad

Hi Ranjit,
How are other companies able to provide: calling to India on VOIP if you say accessing PSTN is not legal.

Please explain. I don’t think these big companies liKe Vonage, AT&T, Dialpad (Yahoo) wud be illegal.

Ranjit

Hi,

We have just started marketing WorldPhone’s VoIP solutions. We have a plan for 500 free minutes at Rs. 1,495 plus service tax and an unlimited plan for Rs. 3,995/- plus service tax.

You would get a virtual US number, which means incoming calls from US and Canada.. for the caller are domestic calls.

For outgoing calls to US and Canada.. depending on the plan we have 500 minutes or unlimited calling free.

These services have already been operating in India for some time and are perfectly legal, as long as they dont go through PSTN lines..

We have a large number of installations from large MNCs, software companies etc.. For further details, please call me at 91-11-51716411 or post a reply here.

mukti

Hey,

I live in US and my family is in India. I can’t believe why India does not make VOIP legal. All these international companies are going to India for business but India can’t make VOIP legal to encourage International business??? I think its really stupid.

Does anybody know of any service with which you can make unlimited call to USA from India.

Desi Techie

Hey… We don’t even have VoIP in India… All these acquisitions are probably going to go no where… People in India became smart and started using Sify’s i-way to make international calls… and corporates with a “decent” broadband have IP phones with international numbers for their communications…. If Mr. Maran & VSNL doesn’t open up India for VoIP routing through the PSTN system, we are in for a great deal of trouble. Everybody who makes frequent phone calls abroad (read all ISD telephone booths) will have a VoIP phone which are a lot cheaper and India’s phone system will go to the dogs (so do u still think it is bad today!)

Hope somebody with some authority reads this and thinks for a minute !

Jesse Kopelman

What do you want to bet that a Bermuda based company is going to prove just as unreliable an accountant as Tyco?

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