What to do with fallen CRM angels

Salesforce.com might the only CRM player doing all right these days. My dear friend Sramana Mitra who has just started blogging (one feed which is well worth adding to your aggregator!) , and she has some suggestions for other forgotten CRM players. She thinks there is a way someone like E.Piphany can be saved. Sramana writes

If you look around in the CRM space, E.piphany is still better than the other fallen stars like Kana, eGain, and so forth. …. E.piphany looks like a lonely, passive girl at the ball who doesn’t get asked to dance, but keeps hoping she would be. Meanwhile, she ages and withers.

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